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Avaya 3305 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: System Administration and Maintenance | - User, role, and security management - System monitoring and troubleshooting - Logging, reporting, and performance tuning |
| Topic 2: Integration and Deployment | - Integration with SIP, IVR, and external systems - Backup and recovery procedures - Deployment best practices |
| Topic 3: Avaya Aura Experience Portal Architecture and Components | - System architecture and core components overview - Integration with Avaya Aura platform - Media processing and call flow basics |
| Topic 4: Proactive Outreach Manager (POM) Implementation | - Campaign setup and management - Outbound dialing strategies and rules - POM installation and configuration |
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
Which Intelligent Customer Routing (ICR) component load balancing routing requests across multiple ICR Cores?
- A. the ACR call Control application (CCA)
- B. the ICR Pluggable Data Connector (PDC)
- C. the ICR Core
- D. the Self Service Application (SSA)
Correct Answer: B 🗳️
When installing Avaya Proactive Outreach manager (POM) software on the Avaya Aura Experience Portal (AAEP), which two interfaces may be used to install the software? (Choose two)
- A. The Tomcat Administration Screen
- B. The command line interface (CLI)
- C. The graphical user interface (GUI)
- D. The AAEP Web administration POM menu
- E. The Remote Desktop
Correct Answer: B,C 🗳️
Your Avaya Aura Experience Portal has been in operation for several months; and you notice that the /var file system has only 50% of the file storage space available.
Which two log files should be checked to see if their size needs to be decreased? (Choose two)
- A. Transcriptions Logs
- B. Process Logs
- C. Tomcat logs
- D. PostgreSQL logs
- E. Apache/httpd logs
Correct Answer: D,E 🗳️
A customer creates a campaign but it is failing to start.
Which two logs should be checked for possible error messages? (Choose two)
- A. $POM _HOME/logs/PIM_Web.log log* files
- B. $POM_HOME/logs/PIM_CmpDir.log* log files
- C. $POM__HOME/logs/PIM _CmpMgr.log* log files
- D. $POM_.HOME/logs/CmpMgrService.out* log files
- E. $POM_HOME/logs/CmpDirService.out* log files
Correct Answer: B,C 🗳️
You have installed an Orchestration Designer application on a Tomcat application server and try at call to the application. The test call fails.
What is the best way to validate the application installation?
- A. Check AAEP administration System Maintenance > Log Viewer
- B. Open a browser window and access the application Http:// <host>: <port>/<application name>/index.html
- C. Look at the Application Detail Report in the AAEP administration.
- D. Check the Avaya Aura experience Portal (AAEP) System Monitor.
Correct Answer: B 🗳️
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