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Avaya 3305 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Proactive Outreach Manager (POM) Implementation | - POM installation and configuration - Outbound dialing strategies and rules - Campaign setup and management |
| Topic 2: System Administration and Maintenance | - System monitoring and troubleshooting - User, role, and security management - Logging, reporting, and performance tuning |
| Topic 3: Avaya Aura Experience Portal Architecture and Components | - Media processing and call flow basics - System architecture and core components overview - Integration with Avaya Aura platform |
| Topic 4: Integration and Deployment | - Deployment best practices - Integration with SIP, IVR, and external systems - Backup and recovery procedures |
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
A customer has just upgraded Voice Portal 5.x to Avaya Aura Experience Portal 6.0, hut the license not upgraded. What is the grace period provided by the system, for upgrading the license?
- A. 7 days
- B. 15 days
- C. 3 days
- D. 30 days
Correct Answer: D 🗳️
What determines the number of licenses that are used for a given Proactive Outreach Manager (POM) campaign?
- A. the Priority of the Campaign
- B. the Campaign Strategy
- C. the POM Campaign Manager
- D. the POM Campaign Director
Correct Answer: A 🗳️
In the Intelligent Customer Routing (ICK) deployment, all agents in the call center are either logged out or in Auxiliary mode.
Which is an accurate description of how ICR handles a call arriving in the system?
- A. The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Non Business Hours Application.
- B. The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Generic Error Handling Application (EHA).
- C. The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA disconnects the call.
- D. The ICR Core performs polling and provides a result which suggests routing the call to this call center. The ICR Call Control Application (CCA) launches the Walt Treatment Application (WTA) and routes the call.
Correct Answer: D 🗳️
You have setup up an application server and installed the runtimeconfig.war. When accessing the runtimeconfig web application http: //<hostname>: <port>/runtimeconfig), you receive the following error:
org.apache, jasper.JasperException: javax.servlet.ServletException: java lang.NoClassDefFoundError: com/avaya/runtimecommon/plat forms/Tool kit
How do you correct this Issue?
- A. Re-install the runtimeconfig.war file.
- B. Check that the Web License Manager (WebLM) is running. If not start WebLM.
- C. Make sure the runtime support files are installed in the correct location.
- D. Restart Avaya Aura Experience Portal.
Correct Answer: C 🗳️
After building an Avaya Aura Experience Portal (AAEP) system yon choose to install additional pack, from the Red Hat distribution media (such as mod_nss package from the Servers/Web Servers section and download updates to existing packages. You now find that you are unable to access AAEP web administration pages.
Which statement is true?
- A. You can install antivirus software on the AAEP servers. Make sure you use on-access scanning where your antivirus software runs whenever a file is changed. In addition, enable it to start scanning at the system startup by default. These features will riot interfere with AAEP performance or the time that it takes for an AAEP system to come back online after a reboot.
- B. Adding additional software packages on the AAEP servers other than the ones delivered by or validated by AAEP Installation media is supported and will not impact AAEP operations or upgrades at a later date.
- C. Updating existing software packages on AAEP servers to newer releases than the ones delivered by or validated by AAEP installation media is supported and will not impact AAEP operatic upgrades at a later date.
- D. Adding additional software packages not normally required by AAEP may require configuring new packages to use alternate network ports not reserved by Experience Portal.
Correct Answer: D 🗳️
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