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Avaya 6201.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Avaya Aura Communication Manager | 25% | - ACD and EAS configuration - Integration with CMS - Platform architecture and licensing |
| Topic 2: Avaya Call Management System (CMS) Fundamentals | 20% | - CMS architecture and components - System administration and data collection - Installation and configuration |
| Topic 3: Reporting and Performance Management | 20% | - Agent, split, and service level metrics - Data verification and validation - Real-time and historical reporting |
| Topic 4: Maintenance and Troubleshooting | 15% | - Common implementation issues and fixes - Diagnostic tools and log analysis - Backup, restore, and system health |
| Topic 5: Call Routing and Vectoring | 20% | - Skill levels and routing strategies - Vector programming and VDN configuration - Call treatment and queuing logic |
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
Question 1
Far data to be available universally, the "measured Field in CM must be administered to which setting?
A. Measured: survivable
B. Measured: external
C. Measured: internal
D. Measured: both
Question 2
What is the purpose of class of service (COS) administration of Contact Centre?
A. COS restricts the calls a user can make and receive.
B. COS is used to restrict calls between incoming and outgoing trunk groups.
C. COS ensures that the most skilled agent receives calls first.
D. COS defines which features an agent may access.
Question 3
When connecting the service PC to S8800, the cable connects the System Management Ethernet connector port.
Which port is used when hooking the monitor to the CMS T5220?
A. XVR-300XB port
B. SER MGT Port
C. NET MGT Port
D. NET 1Port
Question 4
The CMS has been checked and the link to the CM is down. The message shown in the log is "PBX switch mismatch. Check the switch setup".
What does this message mean?
A. The wrong Communication Manager version on the CMS has been selected.
B. The wrong CMS has been installed and the correct server needs to be ordered.
C. The wrong type of Communication Manager has been installed and the correct server will need to be ordered.
D. This message can be ignored as it is not the reason the link is down.
Question 5
To activate, which three options require an Avaya authorization password? (Choose three)
A. simultaneous CMS Supervisor logins
B. features assigned to each user
C. the number of ACDs that the CMS system can monitor
D. the number of agents that the CMS can report on
E. the number of users that can be administered in the CMS
Solutions:
| Question 1 Answer: D | Question 2 Answer: D | Question 3 Answer: B | Question 4 Answer: B | Question 5 Answer: A,C,D |
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