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Salesforce NP-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Solution Design and Implementation | 20% | - Requirements gathering and solution design
|
| Fundraising and Donation Management | 22% | - Gift management and acknowledgement
|
| Reporting and Analytics | 5% | - NPSP-specific reports and dashboards
|
| Nonprofit Success Pack Overview and Architecture | 15% | - NPSP settings and configuration framework
|
| Program and Service Delivery | 18% | - Case management and client services
|
| Data Management and Quality | 15% | - Duplicate management and data cleaning
|
Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:
1. How can a gift officer determine if an acknowledgment letter was sent for a donation?
A) Check if the Campaign Member status is set to "Acknowledged".
B) Check the Acknowledgement Status picklist value on the Contact object.
C) Check the Status picklist value on the Task object.
D) Check the Acknowledgement Status picklist value on the Opportunity object.
2. A development director needs to understand which organizations have given to the nonprofit in some year prior to the current, but have not contributed to the nonprofit in the current year. How should the consultant accomplish this task?
A) Customize the date range on the NPSP LYBUNT report for Accounts
B) Create an Opportunity report that compares Contact donations from the previous fiscal year to the current
C) Customize the date range on the NPSP SYBUNT report for Accounts
D) Customize the date range on the NPSP SYBUNT report for Contacts
3. A nonprofit needs to frequently import membership renewal and donation dat a. Each Import needs a different configuration that will update existing Contacts in addition to creating Opportunities.
Which tool should the consultant recommend?
A) Salesforce Import Wizard
B) NPSP Batch Data Import
C) Salesforce Data Loader
D) NPSP Data Importer
4. A volunteer manager at a nonprofit wants to search for volunteers with landscaping skills who are available at a given time and add them to a shift. The nonprofit is using Volunteers for Salesforce.
What should the consultant advise to meet this requirement?
A) Create a list view on Contacts showing Volunteer Skills and Volunteer Availability. Add a filter for landscaping skills and sort the
B) Click the the Volunteers Wizard and enter landscaping skills in the search box. Click search and filter the results by entering the desired Volunteer Availability. Select an available volunteer.
C) Click the Find Volunteers tab and fill in the Volunteer Status, Volunteer Availability, and Volunteer Skills tabs with the desired values. Click search and select an available volunteer.
D) Create a report with the report type of Contacts with Volunteer Hours and Volunteer Jobs. Filter the Jobs by landscaping and
5. The system admin at a nonprofit has set up automated soft credits to grant to the solicitor of each donation. The development director wants a report to show who the solicitor is for each donor.
Which report type does the system admin need to use to create the requested report?
A) Opportunities with Contact Roles
B) Contacts with Relationships
C) Accounts with Contact Roles and Household
D) Opportunities with Partial Soft Credits and Contacts
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: D |
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