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Salesforce Plat-Con-201 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Data Tools and Integration | - Integration Procedures and external system interaction - DataRaptor extraction, transformation, and load patterns |
| Topic 2: Industry Use Cases and Deployment | - Best practices for Salesforce Industries solutions - OmniStudio deployment and performance considerations |
| Topic 3: OmniScripts | - Building guided user interactions with OmniScripts - Conditional logic and dynamic user flows |
| Topic 4: FlexCards | - Designing and configuring FlexCards - Data sources and contextual display strategies |
| Topic 5: OmniStudio Fundamentals | - OmniStudio architecture and components - Use cases for OmniStudio in Salesforce Industries |
Salesforce Certified Omnistudio Consultant Sample Questions:
Question 1
A company wants to create a guided process for their customers. The process needs to retrieve data from Salesforce as well as external systems, and the steps of the process will branch depending on input from the user. Users will complete the process in a single session. How should the consultant design the solution to meet these requirements?
A. FlexCards and Integration Procedures
B. FlexCards and DataRaptors
C. OmniScripts and Integration Procedures
D. OmniScripts and DataRaptors
Question 2
Coral Cloud Retail Stores Inc. is planning a new digital engagement project. Its IT policy requires using platform-native features that receive automatic updates with Salesforce seasonal releases to minimize manual maintenance. Which OmniStudio runtime environment should an OmniStudio Consultant recommend to meet this requirement?
A. The Standard OmniStudio runtime, because its updates are part of Salesforce releases.
B. A custom-built runtime environment using unlocked packages.
C. The OmniStudio Managed Package, because it provides the latest features.
D. The OmniStudio Managed Package with an automated installation script.
Question 3
A consultant designs a FlexCard with five card states following best practices. Four of the card states have a condition. At runtime, if two of the states' condition are true, which state will be displayed?
A. The state with a true condition that has the highest priority
B. The first state with the highest priority closest to the top of the canvas
C. The first state with a true condition closest to the top of the canvas
D. The state closest to the top of the canvas
Question 4
In which two scenarios should a DataRaptor be used? Choose 2 answers
A. To merge the city and state fields into a single field
B. To retrieve today's financial news
C. To send an SMS alert to the user when a process completes
D. To retrieve an account and Its related contacts
Question 5
A business wants to display customer 360° information in a console for their call center agents.
The customer information will come from a variety of sources, and the information should be grouped together logically. The agents will need to take different actions depending on the context of each group of information. Which tool should a consultant recommend to meet this requirement?
A. Lightning web components
B. Visualforce Page
C. FlexCards
D. Omniscript
Solutions:
| Question 1 Answer: C | Question 2 Answer: A | Question 3 Answer: A | Question 4 Answer: A,D | Question 5 Answer: C |
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