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Oracle Fusion Customer Relationship Management 11g Sales Essentials Sample Questions:

1. A sales representative has Full access to an opportunity, and would like to change the opportunity's original owner manually. What type of access to the opportunity will the on owner have after the change?

A) The previous owner stays as a non primary team member, unless manually removed from the team.
B) The previous owner stays as one of the opportunity owners, along with the newly assigned owner, and cannot be manually removed from the team.
C) The previous owner slays as one of the opportunity owners, along with the newly assigned owner unless manually removed from the team.
D) The previous owner will have full access to the opportunity.
E) The previous owner stays as a non-primary team member and cannot be manually removed from the team.

2. A sales manager has been assigned to develop a competitor management program in his organization, with the primary objective of ensuring that his Sales organization has 360 degree view of its competitors. Select the two activities that the sales manager would perform in Oracle Fusion Competitor Management functionality.

A) Capture Win/loss Reasons at various opportunities.
B) Identify and manage Competitor Presence in industries and geographies.
C) Manage activity thresholds.
D) Identify and manage internal Experts within his sales organization.
E) Design and build a Plan for how to tackle competitor threats in a sale.

3. You are implementing Oracle Fusion CRM for your company. Currently you are configuring the Assignment Manager. Your company wants to assign territories to a sales load where the Territory Program ID is the same as the Sales Lead Program ID.
Select the mapping that you will configure to meet this requirement.

A) static mapping
B) Attribute mapping
C) Dimension mapping
D) Literal mapping
E) Dynamic mapping

4. Which customization level should he set for a lookup type in order to update the tag attribute of lookup type?

A) Extensible
B) System
C) User
D) Module
E) Profiles

5. You work for a car leasing agency. You know that any sales opportunities for your biggest customer should be sent directly to a supervisor level.
Based on these requirements, how would you configure the assignment object attributes to ensure that this requirement is met?

A) Set one of the three available auxiliary dimensions to the customer's account name.
B) Use a combination of the customer's Geography ID and Industry.
C) Drill down on the customer's account and select the Named Sales Account check box; then use the Named Account type assignment object attribute.
D) Use a combination of the customer's Geography ID,Industryand Organization Type
E) This requirement cannot be met in Oracle Fusion CRM.

Solutions: