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Oracle 1Z1-465 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Administration and Configuration | - User management and roles - Site configuration and settings - Workflow and business rules |
| Topic 2: Agent Desktop and Service Interaction | - Incident management - Customer interaction handling - Task and queue management |
| Topic 3: Integration and Customization | - Customization options and tools - Integration concepts and APIs |
| Topic 4: Reporting and Analytics | - Standard reports usage - Analytics dashboards |
| Topic 5: RightNow CX Cloud Service Overview | - Service cloud concepts and terminology - Core architecture and components |
| Topic 6: Knowledge Management | - Knowledge base structure - Search optimization and usage - Content creation and publishing |
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