Compiled elaborately and boost various functions

Our 1Z0-465 guide torrent has gone through strict analysis and summary according to the past exam papers and the popular trend in the industry and are revised and updated according to the change of the syllabus and the latest development conditions in the theory and the practice. The 1Z0-465 exam questions have simplified the sophisticated notions. The software boosts varied self-learning and self-assessment functions to check the learning results. The software of our 1Z0-465 test torrent provides the statistics report function and help the students find the weak links and deal with them.

Refund you in full immediately if you fail in the exam

Our passing rate is 98%-100% and there is little possibility for you to fail in the exam. But if you are unfortunately to fail in the exam we will refund you in full immediately. Some people worry that if they buy our 1Z0-465 exam questions they may fail in the exam and the procedure of the refund is complicated. But we guarantee to you if you fail in we will refund you in full immediately and the process is simple. If only you provide us the screenshot or the scanning copy of the 1Z0-465 failure marks we will refund you immediately. If you have doubts or other questions please contact us by emails or contact the online customer service and we will reply you and solve your problem as quickly as we can. So feel relieved when you buy our 1Z0-465 guide torrent.

3 versions, different using method

Our 1Z0-465 exam questions boost 3 versions: PDF version, PC version, APP online version. You can choose the most suitable method to learn. Each version boosts different characteristics and different using methods. For example, the APP online version of 1Z0-465 guide torrent is used and designed based on the web browser and you can use it on any equipment with the browser. It boosts the functions of exam simulation, time-limited exam and correcting the mistakes. There are no limits for the amount of the using persons and equipment at the same time. The PDF version of our 1Z0-465 guide torrent is convenient for download and printing. It is simple and suitable for browsing learning and can be printed on papers to be convenient for you to take notes. Before you purchase our 1Z0-465 test torrent please visit the pages of our product on the websites and carefully understand the product and choose the most suitable version of 1Z0-465 exam questions.

Nowadays, there are more and more people realize the importance of 1Z0-465, because more and more enterprise more and more attention it. If someone pass the 1Z0-465 exam and own relevant certificates that mean he had good grasp of this field of knowledge, that is to say, he will be popular and valued by more enterprise. In order to help most candidates who want to pass 1Z0-465 exam, so we compiled such a study materials to make exam simply.

DOWNLOAD DEMO

Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:

1. A customer wants to change the following text on the receipt and ask submit page:
"Thanks for submitting your question. Use this reference number for the follow up: #120728000001
A member of your support team will get back to you soon.
If you need to update your question and you already have an account, log in, click the Your Account tab, and select the question to open and update it."
Which two actions will allow you to identify the correct message base item if you do not know which message base you need to edit?

A) Identify the customer portal page that includes the text you want to change and identify the message base from within the code.
B) Submit an incident to customer care.
C) Look for the message in the receipt email body.
D) Run a message base report and search for the text string you want to change.

2. Your customer has five active agents, one agent profile, three products, and three incident queues (queue1, queue2, and queue3).
Their incidents are directed to each queue based on their three products.
Each product is assigned a unique queue.
The priority of queue to be worked are queue 1, queue2, and queue3.
Identify which two items will solve this problem.

A) Change the full policy for the agent profile to manual and instruct at least one of the agents to pull queue3.
B) Create a new agent profile that has a reverse queue order and assign at least one agent to the new profile.
C) Change the pull policy for the agent profile to ""First Due.
D) Create an escalation rule for the agent profile to "First Due".

3. Your customer has asked you to fulfill a list of requirements for their incident workspace.
The customer has explained that the following constraints will be place.
-All incidents received will via a web from that your customer manages which is automatically forwarded to the Oracle Rightnow CX Service mail server. -All incident data will be formatted exactly in the same manner in each email using the following
format: -Last Name -First Name -Product -Serial Number -Question
Requirements:
-Create a tab with "Risk Management" data consisting of custom fields and custom object data, and hide it from all standard agents. -If the serial number is greater than 500000 set the value of the custom field "Risk Management"
Yes. -Capture the "Product" field from the email and populate the product in the incidents.prod_id field. -Capture the Last and First names from the email and populate the product contact.last_name
and contacts.first_name fields. -Create tabs for each product linking to the product information page on your customer's web site. -Once the product has been set in the workspace open up the applicable tab automatically for the agent to view.
They have asked that no customization be part of the new workspace.
Identify the three requirements that are met using standard product features within the workspace.

A) Create a tab with "Risk management" data consisting of custom fields and custom object data, and hide it from all standard agents.
B) Create tabs for each product linking to the product information page on the customer's web site.
C) If the serial number is greater than 500000 set the value of the custom field "Risk management" = Yes
D) Once the product has been set in the workspace open up the applicable tab automatically for the agent to view.
E) Capture the "Product" field from the email and populate the product in the incidents.prod_id field.
F) Capture the Last and First names from the email and populate the product in the contact.last_name and contacts.first_name fields.

4. Your customer would like you to alter the create account page.

They would like you to change the following Items:
-Custom fields: (display only these two fields) -Contacts.free_trial (Not Required) -Contacts.contact_okay (Not required)
-Standard fields: -Contact.email_alt1(Required) -Contacts.email_alt2(Not required) -Contacts.ph_mobile(Not required) -Contacts.ph_home(Required) -Name (Not required)
Identify the option that correctly reflects the changes requested by the customer.

A) Option A
B) Option B
C) Option D
D) Option C

5. Your customer would like a high, medium, or low severity level assigned to each incident. The agents will service the incidents using a queue representing each severity. Which option shows the minimum steps required to satisfy the requirements?

A) Create incident statuses and queues
B) Create incident severities
C) Create incident queues and severities
D) Create incident statuses, queues, and severities

Solutions: