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HP HP2-I47 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP PS Lifecycle Services Overview | 20% | - Value proposition and business benefits - Service portfolio: plan, deploy, manage, support, retire - Definition and scope of HP Personal Systems Lifecycle Services |
| Topic 2: Assessing Customer Needs | 25% | - Mapping needs to lifecycle service offerings - Consultative sales approach - Identifying customer business and IT challenges |
| Topic 3: Proposing and Selling Solutions | 20% | - Building service proposals and pricing models - Communicating ROI and total cost of ownership - Closing sales and managing customer expectations |
| Topic 4: Post-Sales and Service Management | 10% | - Renewal and expansion opportunities - Delivery and support basics |
| Topic 5: Positioning and Differentiating HP Services | 25% | - Compliance, security, and sustainability aspects - Key features and advantages of HP services - Comparison with alternative solutions |
HP Selling HP PS Lifecycle Services 2023 Sample Questions:
1. An SMB customer with an overworked IT staff is considering a refresh of the PCs used by the company's employees. The employees work in a variety of roles with different technical requirements. Management is concerned about downtime involved with this refresh.
How would HP Set Up Services help this customer?
A) By ensuring employee PCs are preconfigured to their unique user specifications for out-of-the-box productivity delivered to their door,regardless of work location
B) By offering the flexibility to configure HP and approved non-HP PC devices onsite to be compatible with each worker's specifications
C) By offering a built-in discount and faster delivery for a purchase of a large quantity of similarly configured PCs under a single purchase order
D) By offering 1 TB OneDrive for Business accounts to encourage employees to offload their software and data to the cloud
2. Which statements are true about how HP Partners can sell HP Lifecycle Services? (Select two.)
A) All Partners can resell HP Lifecycle Services as transactional upfront payments
B) All Partners can sell HP Lifecycle Services contractually.
C) HP Synergy Partners can attach HP Care Packs to contractual HP hardware deals.
D) HP Power Service Partners cannot sell HP Care Pack renewals as SKU-based services.
E) Partners can combine their services with HP Lifecycle Services to create a service bundle for their customers.
3. An HP Partner is working with an install-base customer that wants increased security for new HP devices as well as existing non-HP devices.
What should the Partner consider when discussing this deal with the customer?
A) HP Manageability Services help with consistent, scalable, and secure software deployment.
B) HP Proactive Security includes services to implement and manage configuration policies.
C) Users can install HP Client Security Manager on the HP devices as well as the third-party devices.
D) HP Wolf Pro Security can be attached to the deal.
4. Match the HP Deployment Service with the service it provides.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A,E | Question # 3 Answer: B | Question # 4 Answer: Only visible for members |
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