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HP HP2-I14 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP Supplies Product Knowledge | - Understand quality and value propositions of Original HP supplies - Identify and differentiate HP supplies offerings |
| Sales Positioning and Solutions | - Positioning HP supplies solutions against competitors - Recommending appropriate supplies solutions to customers |
| Customer Engagement and Relationship | - Managing customer relationships and opportunities - Consultative sales skills in HP supplies context |
HP Selling HP Supplies 2020 Sample Questions:
1. What the maximum expected prior of time that documents printed with Original HP PageWide cartridges and placed in dark storage can last?
A) 200 years
B) 50 years
C) 20 years
D) 500 years
2. A customer tells you that they want to use re manufactured Ink cartridges in order to save money while protecting the environment. How should you respond to this customer?
A) Almost 90% of remanufactured cartridges end up in a landfill.
B) Remanufactured ink cartridges can only be reused a few times before the recycled plastics break down.
C) Remanufactured ink cartridges cost more in total cost of ownership (TCO) because their warranties cover fewer years.
D) Every remanufactured ink cartridge uses three times more water than an Original HP ink cartridge requires during the manufacturing process.
3. According to the Spencer Labs Color Cartridge Reliability Comparison Study, how do Original HP cartridges compare to non-HP cartridges?
A) Original HP cartridges are more secure as a result of better packaging and supply chain control.
B) Original HP cartridges yield faster printing speeds with no wasted pages.
C) Original HP cartridges are more dependable and produce significantly higher print quality and color fidelity.
D) Original HP cartridges are easier to install and recycle.
4. What advantage do Original HP PageWide cartridges provide?
A) They use proprietary algorithms to help determine print history and print behavior for specific printers.
B) They come with a lifetime replacement warranty.
C) They use industry-standard formulations of black and color Inks to allow easy and affordable refills.
D) They print to the end of the page consistently, avoiding half-printed and poor-quality pages when the cartridge is ready for replacement.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: D |
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