Order-Management-Administrator Dumps 2026 - New Salesforce Order-Management-Administrator Exam Questions
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NEW QUESTION # 28
A customer applied a 10% off discount when placing an order. What object is created when the discount is applied to the order?
- A. Order Payment Summary
- B. Order Adjustment Group Summary
- C. Order Discount
- D. Credit Memo
Answer: B
Explanation:
When a customer applies a discount when placing an order, an order adjustment group summary is created.
An order adjustment group summary is a record that represents a modification to the order amount,such as a discount, a surcharge, or a tax. An order adjustment group summary can have one or more order adjustments, which are the individual modifications that are applied to the order or the order items. An order can have one or more order adjustment group summaries, depending on how many types of modifications are applied to the order. References: Order Management Objects, [Order Adjustments]
NEW QUESTION # 29
Which data type is the Status field on an Order Summary object?
- A. Number
- B. Text
- C. String
- D. Picklist
Answer: D
Explanation:
The Status field on an Order Summary object is a picklist data type. A picklist is a field that allows users to select one value from a predefined list of values. The Status field on an Order Summary object indicates the current state of the order, such as Draft, Activated, Completed, or Cancelled. The values for the Status field are defined in the Order Status picklist field on the Order object. Reference: Order Management Objects, [Picklist Fields]
NEW QUESTION # 30
Which object record Is created when customer returns a product after fulfillment?
- A. Payment Order Summary
- B. Order Summary Adjustment
- C. Fulfillment Order
- D. Return Order
Answer: D
Explanation:
The object record that is created when customer returns a product after fulfillment is Return Order. A Return Order is a record that represents a return request for an order or part of an order. A Return Order has a lookup relationship to both Order Summary and Change Order objects, and it contains information such as the return reason, status, date, etc. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_return_order.htm&type=5
NEW QUESTION # 31
An administrator is looking for payment information about a returned item on an Order Summary. Which object should the administrator look at?
- A. Invoice
- B. Credit Memo
- C. Return Order Summary
- D. Return
Answer: B
Explanation:
Explanation
The object that the administrator should look at to find payment information about a returned item on an Order Summary is Credit Memo. A Credit Memo is a record that represents a refund or credit issued to a customer for a returned item. A Credit Memo has a lookup relationship to both Order Summary and Return Order objects, and it contains information such as the credit amount, status, payment method, etc. Verified References:https://help.salesforce.com/s/articleView?id=sf.order_management_credit_memo.htm&type=5
NEW QUESTION # 32
A customer applied a 10% off discount when placing an order. What object is created when the discount is applied to the order?
- A. Order Payment Summary
- B. Order Adjustment Group Summary
- C. Order Discount
- D. Credit Memo
Answer: B
Explanation:
When a customer applies a discount when placing an order, an order adjustment group summary is created. An order adjustment group summary is a record that represents a modification to the order amount, such as a discount, a surcharge, or a tax. An order adjustment group summary can have one or more order adjustments, which are the individual modifications that are applied to the order or the order items. An order can have one or more order adjustment group summaries, depending on how many types of modifications are applied to the order. Reference: Order Management Objects, [Order Adjustments]
NEW QUESTION # 33
How can an administrator synchronize licenses from the production org when preparing a sandbox for development?
- A. Use a custom shell script
- B. Export a Change Set
- C. import a Change Set
- D. Run the Match Production Licenses to Sandbox without a Refresh tool in Setup
Answer: D
Explanation:
Explanation
The best way for an administrator to synchronize licenses from the production org when preparing a sandbox for development is to run the Match Production Licenses to Sandbox without a Refresh tool in Setup. This tool allows administrators to match their sandbox licenses with their production licenses without refreshing their sandbox. This way, the administrator can ensure that the sandbox has the same number and type of licenses as the production org, and avoid any license-related issues when developing or testing in the sandbox. Verified References:https://help.salesforce.com/s/articleView?id=sf.data_sandbox_licenses.htm&type=5
NEW QUESTION # 34
An admin is observing a flow and needs to watch all of the variables changing as the process executes, but nothing like this is being displayed. What did the developer forget to enable?
- A. Show the details of what's executed and render flow in Lightning Runtime
- B. E. Show execution details
- C. Show execution details inline
- D. Show the details of what's executed and render flow in Lightning Experience
Answer: A
NEW QUESTION # 35
An administrator is tasked to utilize a Product Price Book which is managed on an external platform. How can the administrator meet this requirement?
- A. Create an External Data Source in Setup which references the external platform where the Pricebook is held
- B. Go to Setup. Order settings, and select Enable Optional Price Books for Orders
- C. This is not possible, all Products require a Pricebook Entry
- D. Edit the Product page layout to make the Pricebook field not require
Answer: A
Explanation:
The best way for the administrator to meet this requirement is to create an External Data Source in Setup that references the external platform where the Pricebook is held. An External Data Source is a type of metadata that defines the connection and authentication information for an external system that stores data outside of Salesforce. The administrator can create an External Data Source using the Lightning Connect OData 2.0 or 4.0 adapters, which support read-only access to data in relational databases. This way, the administrator can access the Product Price Book data from the external platform without importing it into Salesforce. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.external_object_overview.htm&type=5
NEW QUESTION # 36
Which object is used to create an invoice?
- A. Shipment
- B. Order Summary
- C. Fulfillment Order
- D. Order
Answer: B
Explanation:
The Order Summary object is used to create an invoice. An invoice is a document that requests payment from a customer for an order. An invoice can include one or more fulfillment orders and one or more credit memos. A fulfillment order is a record that represents a part of an order that is fulfilled by a specific location. A credit memo is a record that represents a partial or full refund for an order or a fulfillment order. To create an invoice, an administrator can use the Create Invoice Apex action in a flow. The Create Invoice Apex action requires the Order Summary ID as an input parameter and creates an Invoice record associated with the Order Summary record. Reference: Order Management Objects, [Create Invoice Apex Action]
NEW QUESTION # 37
An administrator is looking for payment information about a returned item on an Order Summary. Which object should the administrator look at?
- A. Invoice
- B. Credit Memo
- C. Return Order Summary
- D. Return
Answer: B
Explanation:
The object that the administrator should look at to find payment information about a returned item on an Order Summary is Credit Memo. A Credit Memo is a record that represents a refund or credit issued to a customer for a returned item. A Credit Memo has a lookup relationship to both Order Summary and Return Order objects, and it contains information such as the credit amount, status, payment method, etc. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_credit_memo.htm&type=5
NEW QUESTION # 38
A customer orders 10 products. The products must be shipped to three different locations. Two of the orders are fulfilled at the same location. How many Fulfillment Orders would be created for this order?
- A. One Fulfillment Order
- B. One Fulfillment Order pet destination, totaling 3
- C. One Fulfillment Order per Fulfillment Location, totaling 2
- D. One Fulfilment Order per item in the order, totaling 10
Answer: B
Explanation:
The number of Fulfillment Orders that would be created for this order is one per destination, totaling 3. A Fulfillment Order is a record that represents a group of products in an order that are fulfilled together from the same location. A Fulfillment Order has a lookup relationship to the Order Summary object, and it contains information such as the fulfillment location, delivery method, status, etc. The number of Fulfillment Orders created depends on three factors: Fulfillment Location, Delivery Method and Recipient Address. These factors determine how the Order Items are grouped and allocated to Fulfillment Orders based on routing rules and inventory availability. In this case, since the products must be shippedto three different locations, three Fulfillment Orders are created for each destination. Verified References:https://help.salesforce.com/s
/articleView?id=sf.order_management_fulfillment_order.htm&type=5
NEW QUESTION # 39
A customer wants to change the layout of the out of the box Order Summary Lightning Record Page to three columns instead of two. How can an administrator satisfy this requirement?
- A. Change the page layout template to Three Regions in the layout editor
- B. Edit the Lightning Record Page and change the Template lo Three Regions
- C. Add another column component lo the existing Lightning Record Page
- D. Create a new Lightning Record Page and select the Three Regions template
Answer: B
Explanation:
The best way for the administrator to satisfy this requirement is to edit the Lightning Record Page and change the Template to Three Regions. A Lightning Record Page is a type of page that displays details and related information about a specific record in Lightning Experience or Salesforce mobile app. A Lightning Record Page can be customized using the Lightning App Builder, which is a tool that allows administrators to drag and drop components onto a page layout. A Template is a predefined layout that determines how components are arranged on a page. A Three Regions template is a type of template that divides the page into three columns or regions. The administrator can edit the Lightning Record Page for the Order Summary object, and change the Template to Three Regions in the Lightning App Builder. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.lightning_app_builder_customize_lex_pages.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.lightning_app_builder_templates.htm&type=5
NEW QUESTION # 40
An administrator needs to ensure that the Orders coming from B2C Commerce honor some business rules which need to be the same in both B2C and Order Management. This validation must happen before the Order Summary object is created. What can the administrator suggest to the developer to implement this requirement?
- A. Use a Salesforce Labs solution
- B. Use an AppExchange solution
- C. Write an Apex class with the validation rules and expose it as an Invocable Action
- D. Handle this in the Commerce System originating the Orders.
Answer: D
Explanation:
The administrator can suggest to the developer to handle this requirement in the Commerce System originating the Orders. This way, the validation rules can be applied before the orders are sent to Order Management via the B2C Commerce Integration. The B2C Commerce Integration imports order data into Order Management and creates Order Summary records based on the order data. The validation must happen before the Order Summary object is created, so it cannot be done in Order Management using Apex or other tools. Reference: B2C Commerce Integration, Order Management Lifecycle
NEW QUESTION # 41
What are three tools that can be used to deploy changes to a Salesforce Org?
Choose 3 answers
- A. Developer Console
- B. Salesforce Pull Requests
- C. Ant Migration Tool
- D. Release Manager
- E. Change Sets
Answer: A,C,E
NEW QUESTION # 42
A company has multiple fulfillment centers that they want to utilize when orders are fulfilled. The administrator is tasked with minimizing the distance from fulfillment center to delivery location. How can this be accomplished?
- A. Create a Workflow Rule on the Fulfillment Order object that utilizes the Order Management workflow field update actions
- B. Add the "Order Routing Rank By Closest Distance" action to the fulfillment flow
- C. Modify the Fulfillment Location Search process to search by closes! distance instead of least number of splits
- D. Ask a developer to create an Apex Action that can determine the closest fulfillment location
Answer: B
Explanation:
Explanation
The best way for the administrator to accomplish this task is to add the "Order Routing Rank By Closest Distance" action to the fulfillment flow. This action is a flow core action that ranks the fulfillment locations by their distance from the delivery location, and returns a list of ranked locations. The administrator can use this action to find the optimal fulfillment location for each order based on proximity. Verified References:https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_om_actions_order_routing_rank_
NEW QUESTION # 43
Where should a service agent go first to initiate changes related to an Order in Order Management?
- A. Order Summary Details
- B. Change Order Details
- C. Fulfillment Order Details
- D. Order Details
Answer: A
Explanation:
A service agent should go first to the Order Summary Details page to initiate changes related to an order in Order Management. The Order Summary Details page provides a global view of the entire order lifecycle, including order capture, fulfillment, shipping, payment, invoicing, and service. From this page, a service agent can access various actions and flows to process changes such as cancellations, returns, exchanges, reshipments, refunds, and discounts. The service agent can also view related records such as Order, Fulfillment Orders, Shipments, Invoices, Credit Memos, and Change Orders. Reference: Order Management Console, Order Management Lifecycle
NEW QUESTION # 44
An administrator is attempting to deploy a Change Set from a development org to a test org but the test org is not available in the list of target organizations. What are two reasons that could cause this issue?
- A. The components in the Change set could not be found within the test org
- B. The development org and test org are not associated with the same production org.
- C. Change Sets can only be deployed from a sandbox org to a production org, not another sandbox org.
- D. The development org has not been approved to upload Change Sets from within the test org
Answer: B,D
Explanation:
Two reasons that could cause the issue of not being able to deploy a Change Set from a development org to a test org are:
The development org has not been approved to upload Change Sets from within the test org. To deploy Change Sets between two sandbox orgs, the administrator needs to establish a deployment connection between them. A deployment connection allows one org to send outbound Change Sets and another org to receive inbound Change Sets. The administrator can create a deployment connection request from the development org and approve it from the test org.
The development org and test org are not associated with the same production org. To deploy Change Sets between two sandbox orgs, they must be linked to the same production org. A production org is an org that contains live data and business processes. A sandbox org is a copy of a production org that is used for development, testing, or training purposes. Sandbox orgs inherit the deployment connections of their source production orgs. Reference: Deploy Using Change Sets, Deploy a Change Set
NEW QUESTION # 45
An admin is working with Order Management licensed as standalone (B2C Commerce is not in the scenario). The admin submits a JSON payload using Workbench and Workbench indicates the operation was successful The second time the same payload is submitted the operation fails. What are two likely causes?
- A. Stock Keeping Unit values must be updated
- B. The payment data must be updated
- C. The stock levels in the org are depleted from the first order
- D. The Order Reference Number must be updated
Answer: B,D
Explanation:
Two likely causes that could make the second submission of the same JSON payload fail are:
The payment data must be updated. The payment data in the JSON payload contains information such as the payment method, amount, and authorization code. If the same payment data is used for the second order, it may cause a duplicate payment error or an invalid authorization error.
The Order Reference Number must be updated. The Order Reference Number is a unique identifier for each order that is generated by the external system and sent in the JSON payload. If the same Order Reference Number is used for the second order, it may cause a duplicate order error or an invalid order error.
Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_order_api.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.order_management_payment_api.htm&type=5
NEW QUESTION # 46
A developer is creating a flow to generate Fulfillment Orders for Order Summaries. What object is used to generate the Fulfillment Groups?
- A. Order Product Summaries
- B. Order Fulfillment Summaries
- C. Products
- D. Fulfillment Summaries
Answer: A
NEW QUESTION # 47
An administrator is creating a flow to manage order fulfillment The administrator creates a fault path to handle a possible error. What object record should the administrator create in the fault path to notify users of an error?
- A. Fulfillment Error
- B. Order Summary Exception
- C. Process Exception
- D. Order Error
Answer: C
Explanation:
The object record that the administrator should create in the fault path to notify users of an error is Process Exception. A Process Exception is a record that represents an error or exception that occurred during the order lifecycle, such as payment authorization failure, inventory allocation failure, fulfillment location assignment failure, etc. A Process Exception has a lookup relationship to the Order object, and it contains information such as the exception type, status, message, etc. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_process_exception.htm&type=5
NEW QUESTION # 48
At minimum, a custom attribute must be created on which objects for the values to automap in Order Management from B2C Commerce Cloud at the Order item level?
- A. Order and Order Summary
- B. Order Item and Order Item Summary
- C. Order, Order Summary, Order Item and Order Item Summary
- D. Order, Order Summary, Change Order and Fulfillment Order
Answer: B
Explanation:
At minimum, a custom attribute must be created on the Order Item and Order Item Summary objects for the values to automap in Order Management from B2C Commerce Cloud at the order item level. A custom attribute is a field that stores additional information about an object that is not captured by the standard fields. A custom attribute can be created on any object in Order Management, but it must have the same API name and data type as the corresponding attribute in B2C Commerce Cloud. For example, if an order item has a custom attribute called Color in B2C Commerce Cloud, then an Order Item and an Order Item Summary must also have a custom attribute called Color in Order Management for the value to automap. Reference: Order Management Objects, [Custom Attributes]
NEW QUESTION # 49
An administrator has created a flow but during testing they encounter an unhandled fault error. Which three can the administrator do to get more details for debugging?
- A. Add an error node
- B. Add a Display Text component which includes {! SFIow.FaultMessage}
- C. Create a fault connector
- D. Add a screen node
- E. Create an error connector
Answer: B,C,E
Explanation:
Explanation
Three things that the administrator can do to get more details for debugging when encountering an unhandled fault error are:
Create a fault connector. A fault connector is a special type of connector that handles errors that occur in a flow element, such as an assignment, a loop, or an action. A fault connector can route the flow to another element or end the flow with an error message.
Add a Display Text component which includes {! SFIow.FaultMessage}. A Display Text component is a screen component that displays text on a screen element in a flow. The {! SFIow.FaultMessage} is a system variable that contains information about the error that occurred in the flow, such as the element name, error type, and error message.
Create an error connector. An error connector is a special type of connector that handles errors that occur in a screen element, such as invalid user input or required fields being left blank. An error connector can route the flow to another screen element or end the flow with an error message.
Verified References:
https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_connector_fault.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_screen_component_display_text.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_connector_error.htm&type=5
NEW QUESTION # 50
Which three objects need to be utilized when creating orders using the composite API?
- A. Order Summary
- B. Account
- C. Product
- D. Pricebook Entry
- E. Contact
Answer: B,D,E
Explanation:
The Pricebook Entry, Contact, and Account objects are required when creating orders using the composite API. The composite API is a REST API that allows creating multiple records in one request. To create an order using the composite API, an administrator needs to provide the following information:
The Account ID of the customer who placed the order
The Contact ID of the customer who placed the order
The Pricebook Entry IDs of the products that are ordered
The quantity and unit price of each product
The order status and currency Reference: [Create Orders Using Composite API], [Composite Resources]
NEW QUESTION # 51
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