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WGU Organizational-Behavior Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Ethics and Organizational Responsibility | - Ethical decision making in organizations - Corporate social responsibility |
| Leadership and Management | - Leadership styles and theories - Power, influence, and authority |
| Human Resource and Workplace Behavior | - Performance evaluation and feedback systems - Recruitment, selection, and onboarding concepts |
| Organizational Structure and Culture | - Organizational culture and change - Organizational design and structure types |
| Motivation and Performance | - Motivation theories (Maslow, Herzberg, McClelland, Expectancy theory) - Goal setting and performance management |
| Teams and Group Dynamics | - Team formation and development stages - Group decision-making and conflict resolution |
| Communication and Decision Making | - Decision-making models and biases - Organizational communication processes |
| Foundations of Organizational Behavior | - Work attitudes and job satisfaction - Individual behavior in organizations - Definition and scope of organizational behavior |
WGU Organizational Behavior (GTO1, C715) Sample Questions:
1. After physiological desires such as hunger, thirst, and shelter are met, the next level of desires becomes the basis for motivation. This is an example of which theory?
A) X and Y hierarchy
B) Maslow's hierarchy of needs
C) Bigelow's three factor theory
D) Two factor theory
2. Which method should be used to maximize team member participation in a global meeting?
A) A Delphi-like sequence of notes via carrier mail to encourage dialog between members
B) Alpha-direct technologies to maintain communication links
C) Online using computer technologies and/or phone communication
D) Unilateral electronic messaging to facilitate communication
3. An individual attributes personal achievement in business to being competitive, independent, and successful in spite of challenges. Which statement is true regarding environmental factors and how they influence this person's personality and behavior?
A) The individual's full potential may be determined by how well the individual adjusts to the requirements of the environment.
B) Personality and behavior are based solely on environmental factors.
C) Studies demonstrate that environment influences behavior but has no influence on personality.
D) Environment is the single element in determining an individual's behavior.
4. What defines acceptable standards of behavior that are shared by group members?
A) Group conformity
B) Group status
C) Group norms
D) Group roles
5. What is social loafing?
A) The tendency for individuals to expend less effort when working collectively than when working individually
B) An expectation that others will not act opportunistically when working collectively
C) A process by which individuals attempt to control the impression others form of them
D) The tendency for individuals to work harder when working collectively than when working individually
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: A |
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