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The Beryl Institute CPXP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Partnership and Advocacy | 29% | - Engaging patient and family voices - Advocating for patient rights and values - Promoting person-centered care principles - Building partnerships with stakeholders |
| Organizational Culture and Leadership | 26% | - Leading experience strategy and vision - Advancing the profession and practice - Aligning governance and resources - Building supportive culture and capability |
| Design and Innovation | 22% | - Innovating processes and services - Evaluating impact of changes - Integrating experience into design - Co-designing solutions with patients and families |
| Measurement and Analysis | 23% | - Collecting and validating feedback data - Reporting findings and driving improvement - Analyzing and interpreting results - Designing and implementing experience measurement |
The Beryl Institute Certified Patient Experience Professional Sample Questions:
1. Which of the following BEST illustrates that a process change has worked?
A) Process flowcharts of the before process
B) Data showing significant change
C) Interviews with staff
D) Process flowcharts of the after process
2. Which statement BEST describes HCAHPS?
A) An internal employee engagement survey used only for hospital workforce culture
B) A financial benchmarking tool for payer reimbursement performance
C) A complaint-resolution workflow used only in ambulatory clinics
D) A national, standardized, publicly reported survey of patients' perspectives of hospital care
3. Which information has the GREATEST impact on staff regarding the need and impact for changes to improve the care experience for patients and families?
A) Trended data over time
B) Control charts with annotations
C) Run charts targeting specific improvement efforts
D) Targeted performance metrics coupled with patient and/or staff stories
4. What should healthcare organizations do to ensure more equitable health outcomes and a better patient experience?
A) Work closely with community organizations to bring care to where people are.
B) Ensure an understanding of the social determinants of health that influence a patient ' s life.
C) Provide comprehensive diversity and inclusion training for all staff.
D) Engage the communities they serve in understanding the bias they believe exists.
5. While facilitating a virtual patient and family advisory council meeting, which approach may help elicit group engagement?
A) Private message individual participants.
B) Direct responses to the chat function.
C) Create an agenda with multiple presentations.
D) Encourage cameras be turned on.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: D |
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