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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which of the following BEST leads to higher levels of treatment adherence?

A) Providing written information specific to patients ' health conditions and allowing time for questions
B) Scheduling timely follow-up appointments
C) Coordinating discharge planning with all team members
D) Spending time addressing patients ' concerns and discussing management of their health conditions

2. In analyzing an organization ' s patient experience data, the patient experience professional observes that the standard deviation gets smaller as the responses become more similar for each question. Which is the BEST explanation for this phenomenon?

A) As responses become more similar, the more different respondents are from each other, resulting in the standard deviation becoming smaller.
B) As responses become more similar, the median and mode become smaller. Thus, the standard deviation also becomes smaller.
C) As responses become more similar, they are closer to the mean, resulting in the standard deviation becoming smaller as well.
D) As responses become more similar, the mean increases, resulting in the standard deviation becoming smaller.

3. A new patient check-in process was implemented to reduce wait time. What is the BEST approach to examine if the updated process is meeting its intended goal?

A) Patient focus group
B) Quantitative survey
C) Direct observation
D) Role play scenario

4. A patient experience professional has been asked to participate in the formation of a patient and family advisory council (PFAC). What is the MOST appropriate first step to ensure that the goals of this responsibility are fulfilled?

A) Engage currently admitted patients and families to obtain ideas on next steps for the formation of the PFAC.
B) Present the idea to unit-based staff for their input, taking into consideration feedback that they have obtained from their own professional experiences.
C) Read available literature and consult with other organizations who have successfully implemented patient and family advisory committees.
D) Review patient satisfaction comments in order to solicit ideas for the formation of the PFAC.

5. Which of the following BEST describes four core concepts of patient- and family-centered care?

A) Patient engagement, family support, relationship-based care, and efficiency
B) Safe care, high quality care, optimal experience/satisfaction, and value
C) Dignity and respect, information sharing, collaboration, and participation
D) Patient experience, population health, cost reduction, and employee engagement

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