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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Mobile SAP Field Service Management Application | 11% - 20% | - Features and capabilities of mobile app - Accept, execute, and close service calls |
| Topic 2: Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
| Topic 3: Architecture and Administration | 11% - 20% | - Company settings, permissions, and business rules configuration - Architectural components of SAP FSM |
| Topic 4: Master Data Management | <10% | - Create, maintain, and integrate master data - Components and data model of MDM |
| Topic 5: Integrations | <8% | - End-to-end integration scenarios - Integration with SAP and third-party systems |
| Topic 6: Customer Self-Service | <8% | - Service request creation and execution - Self-service portal and process flow |
| Topic 7: Smartforms | 8% - 12% | - Create and manage Smartform templates - Features and use cases of Smartforms |
| Topic 8: Analytics and Reports | <10% | - Generate and interpret reports for decision-making - Access and use reporting tools |
| Topic 9: Crowd Workforce | <8% | - Concept and benefits of Crowd Service - Manage crowd workforce assignments |
SAP Certified - SAP Field Service Management Sample Questions:
1. What updated requirements are included in the RISE Competency Framework?
There are two correct answers.
A) Marketing strategy certification
B) Mandatory annual reviews
C) Project-level professional certification
D) Support Accreditation
2. Which of the following are examples of when business rules can be used?
There are three correct answers.
A) Assigning a workflow to an activity
B) Customizing screen configurations
C) Sending notifications
D) Attaching smartforms to activities
3. What is the maximum recommended data volume for an autoscheduling run?
Choose the correct answer.
A) (#technicians * #activities) ≤ 75,000
B) (#technicians * #activities) ≤ 100,000
C) (#technicians * #activities) ≤ 90,000
4. Who provides strategic advice under the RISE with SAP Methodology?
Choose the correct answer.
A) SAP Expert Team
B) Customer support representatives
C) SAP Community Members
D) Marketing specialists
5. Which tasks are included in the SAP Activate roadmap during the transition from Discover to Prepare phases?
There are three correct answers.
A) Technical Assessment
B) Business Capability Map creation
C) Value Roadmap development
D) Solution Marketing Diagram creation
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: A,C,D | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: A,B,C |
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