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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Extensibility in SAP CX Solutions | 11-20% | - Low-code/No-code development (SAP Build) - In-app extensibility - Side-by-side extensibility using SAP BTP |
| Topic 2: Managing Clean Core | <=10% | - Evaluating for clean core principles - Applying clean core methodology to SAP CX solutions |
| Topic 3: SAP Sales Cloud and SAP Service Cloud | 11-20% | - Integration with back-end systems - Service ticket workflows - Sales process configuration |
| Topic 4: SAP Integration Suite | 11-20% | - Integration strategy and architecture - Cloud Integration capabilities - API Management - Open Connectors |
| Topic 5: SAP Customer Data Solutions | 11-20% | - Customer Data Platform (Unification and Segmentation) - Customer Data Cloud (Identity and Consent) |
| Topic 6: SAP Emarsys Customer Engagement and SAP Marketing Cloud | <=10% | - Customer segmentation - Campaign management - Marketing automation strategies |
| Topic 7: SAP Commerce Cloud | 11-20% | - Commerce solution architecture - Storefront and catalog management - Order management |
| Topic 8: The Intelligent Enterprise | <=10% | - SAP Business Suite Strategy - Understanding SAP's End-to-End Business Processes |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
1. Which routing rules for tickets or cases are offered by SAP Service Cloud?
Note: There are 2 correct answers to this question.
A) To a queue
B) To an outbound channel
C) To an employee
D) To a team
2. You want to enhance a specific standard business context in SAP Marketing Cloud.
Which in-app features are available for enhancements?
Note: There are 2 correct answers to this question.
A) Append a new structure into an SAP standard table.
B) Create custom logic to enhance SAP standard logic.
C) Add custom fields to the SAP standard fields.
D) Create a new UI as an SAP Fiori app.
3. What are key components of the ABAP RESTful Application Programming Model?
Note: There are 3 correct answers to this question.
A) Event-Handlers
B) Core Data Services
C) Java and Spring
D) Behavior Definitions
E) Service Model Infrastructure
4. You are executing the Lead to Cash end-to-end process for a discrete industry customer.
Which of the following subprocesses would you evaluate?
Note: There are 3 correct answers to this question.
A) Campaign management
B) Lead management
C) Warehouse management
D) Customer consent management
E) Supplier contract management
5. Which dev space types are offered by SAP Business Application Studio?
Note: There are 3 correct answers to this question.
A) Full-stack cloud application
B) SAP Fiori
C) SAP Workflow
D) SAP HANA native application
E) SAP ABAP
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: B,C | Question # 3 Answer: B,D,E | Question # 4 Answer: A,B,D | Question # 5 Answer: A,B,D |
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