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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
1. Which of the following platform can you integrate out of the box with SAP Cloud for Customer? Note: There are 2 correct answers to this question.
A) SAP Jam
B) Microsoft SharePoint
C) Google Docs
D) MindTouch
2. Which information is updated after the SAP Cloud for Customer contract has been successfully replicated to SAP ERP?
Note: There are 3 correct answers to this question.
A) Total price
B) Invoicing status
C) Pricing status
D) External ID
E) Transfer status
3. Which of the following tools can you use to restrict the business role level in SAP Cloud for Customer? Note:
There are 2 correct answers to this question.
A) Language Adaptation
B) Page layouts
C) Code list Restrictions
D) Mash-ups
4. A user reports an incident. The administrator determines that this incident needs to be reviewed by SAP Support. What is the next step the administrator must perform in SAP Cloud for Customer?
A) Respond to the requestor
B) Forward the incident to the provider
C) Task over the incident
D) Confirm the incident
5. Which data migration templates for the initial load, which activities are steps in the migration process? Note:
There are 3 correct answers to this question.
A) Fix errors in the data file
B) Activate migration templates in scoping
C) provided migration template in the Data Workbench
D) Migrate data from the template file
E) Adjust fields with input fields
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: B,C,E | Question # 3 Answer: B,C | Question # 4 Answer: D | Question # 5 Answer: B,C,D |
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