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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following objects are used as cost collectors when you release work tickets from SAP Cloud for Customer to SAP ERP?
Note: There are 2 correct answers to this question.

A) Internal order
B) Sales order
C) Contract
D) Debit memo request

2. How can you maintain high data volumes in SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) Use the Application and User Management work center to populate data
B) Use a standard migration template to populate data
C) Use a custom data migration template to populate data
D) Apply the Data Workbench to populate data

3. Which of the following tools can you use to restrict the business role level in SAP Cloud for Customer? Note:
There are 2 correct answers to this question.

A) Language Adaptation
B) Page layouts
C) Code list Restrictions
D) Mash-ups

4. To which of the following entities must you assign the phone call work center view to access the live activity pane for computer telephony integration (CTI)?
Note: There are 2 correct answers to this question.
Note: There are 2 correct answers to this question.

A) Business user
B) Organizational unit
C) Employee
D) Business role

5. You enable email integration with SAP Cloud for Customer service request management Which partner types are supported for the email channels? Note: There are 2 correct answer to this question.

A) Individual customers
B) Corporate customers
C) Group customer
D) Competitors

Solutions: