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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which two statements are true about safe mode in relation to add-ins?

A) It is enabled automatically if the previous shutdown of the agent desktop application did not happen normally.
B) It is a setting that must be enabled at the interface level.
C) It allows an agent desktop to log in to the application with local add-in files.
D) It allows an agent desktop to log in to the application without any add-ins.
E) It is a profile setting that must be enabled for a profile.

2. Which five practices deliver maximum reporting performance?

A) Providing values for runtime filters
B) Providing default values for runtime filters
C) Using index custom fields as filters
D) Filtering on expressions and not on simple columns
E) Filtering on simple columns and not on expressions
F) Using the like operator instead of the complex expression operator
G) Using the complex expression operator instead of the like operator
H) Using outer joins rather than inner joins when possible
I) Filtering on standard fields that are indexed
J) Configuring many-to-many joins
K) Using fixed filters whenever possible

3. Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during custom processes testing?

A) f1, f2, f4, f3, f5
B) f2, f5, f3, f1, f4
C) f1, f2, f5, f3, f4
D) f5, f2, f3, f4, f1
E) f2, f5, f1, f3, f4

4. A client requires you to set up chat and email as unlimited for an SLA. What must you do?

A) Enter zero as the initial value for both fields.
B) Use the default values.
C) Enter the value "Unlimited" in the chat and email fields.
D) Leave both the chat and email fields limit as blank.

5. You make some changes to a message template.
Which statement is true about applying this change across multiple interfaces?

A) You need to use the export and import option.
B) You need to re-create the message template across the multiple interfaces.
C) You need to copy and paste the source code across the multiple interfaces.
D) The change is reflected across all interfaces by default.

Solutions: