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Oracle 1z1-981 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Cross-Channel Contact Center Cloud Implementation | - Queue and Assignment Configuration
|
Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:
Which six actions can have a null value?
- A. Set Status
- B. Set Assigned
- C. Set Mailbox
- D. Set Disposition
- E. Set Category
- F. Set Product
- G. Set Agent
- H. Set SLAs
- I. Set Fields
- J. Set Queue
Correct Answer: C,D,H,I,J 🗳️
Which statement is true about the JavaScript API?
- A. It Is available as JavaScript objects and can be exposed through browser controls in a workspace.
- B. It comes with in-built exception handling.
- C. It cannot be used in Custom Object workspaces.
- D. It is available when you use the Connect Common Object Model CCOM for API operations.
Correct Answer: A 🗳️
Which three functions are not part of the math group of functions?
- A. length
- B. to_number
- C. lower
- D. bitand
- E. floor
- F. ceiling
- G. truncate
- H. power
- I. round
- J. rand
Correct Answer: A,B,C 🗳️
Which two are non-CRUD operations?
- A. ResetContactPasswordResponseMsg = Binding.ResetContactPassword(ID ContactID);
- B. ReturnRawResult, bool DisableMTOM, out byte[] FileData);
RNObject[] rnObjects = _client.Get(clientlnfoHeader, objects, options); - C. UpdateResponseMsg = Binding.Update(RNObject[] Objects, UpdateProcessingOptions ProcessingOptions);
- D. CSVTableSet = Binding.QueryCSV(string Query, int PageSize, string Delimiter, bool
- E. CSVTableSet results = RunAnalyticsReport(AnalyticsReport ReportObject, int Limit, int Start, string Delimiter, bool ReturnRawResult, bool DisableMTOM, out byte[] FileData);
- F. RNObject[] = Binding.Create(RNObject[] Objects, CreateProcessingOptions Options);
Correct Answer: D,E 🗳️
Your customer wants its agents to be able to pull chats from the wait queue. Which two actions should you perform?
- A. Enable the engagement engine.
- B. Configure advanced routing.
- C. Select the Chat check box that is associated with an agent's staff account.
- D. Select the corresponding pull policy.
- E. Select the Pull Chat check box in the chat profile.
Correct Answer: D,E 🗳️
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