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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. How would you handle performance problems related to RAN frequency planning in a project where customer is responsible for Network Planning?

A) Request NPO resources and start troubleshooting.
B) Request an NSN NPO Solution Consultant to meet the customer for evaluating a potential up selling opportunity.
C) Request Field Ops teams to go to the field, make test calls and help the customer to identify where the problem is MOST critical.
D) Do nothing, the performance problems are customer's responsibility in this case.

2. The customer has an urgent request for network tuning in a specific area due to significant cases of call drop, with the promise of increasing business opportunity in another area which is mainly in the hands of the other supplier (competitor), what's the correct way to answer this request?

A) It's a major network problem for which NSN could get the blame: therefore I will act to complete this additional service as soon as possible without hassling the customer with any administration.
B) I will escalate this customer request to the Customer Team and ask to approve the related risk order.
C) I assure the customer that NSN is going to solve the problem by our professional network planning and optimization service, but in order to obtain all required resources and tools, it's necessary to have a purchase order to start the activities.
D) This additional service improves the partnership between NSN and customer along with the high probability to increase the business and NSN's footprint. Therefore I will act to complete this additional service as soon as possible without a PO.

3. Which are the main CM interfaces?

A) FM, Care, NOC management, Field maintenance management, NPO.
B) FM, PM, NOC management, Field maintenance management, NPO, customer and vendors.
C) FM, PM, NOC management, Field maintenance management, SM.
D) PM, NOC management, Field maintenance management, NPO, SM.

4. In a Transformation deal the Field Operations costs are targeted to be reduced by 10% without impacting the SL
Which statement MOST accurately describes the correct course of action?

A) Change the vehicles for lower cost models being careful not to upset employment contracts.
B) Identify competence synergies and amalgamate roles to allow headcount reduction; and review and enhance the locations and coverage of engineers/technicians to maximise efficiency.
C) Reduce the HC to meet the desired cost level and redistribute the engineers/technicians to provide cover as best they can.
D) Reduce the number of managers to meet the target and redistribute the engineers/technicians among the remaining managers.

5. What's the BEST way to ensure control of Operational Delivery scope?

A) Ensure complete and clear scope statement at Gate 5.
B) Having regular internal meetings with all stakeholders.
C) By reading the PTA and the lessons learned from previous projects.
D) Having regular meetings with customer and the CT F&C.

Solutions: