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Who should take the MB2-718 exam
The Microsoft Dynamics 365 for Customer Service MB2-718 Exam certification is an internationally recognized validation that identifies persons who earn it as possessing skilled as a Microsoft Certified Professional. If candidates want significant improvement in career growth needs enhanced knowledge, skills, and talents. The Microsoft Dynamics 365 for Customer Service MB2-718 Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass Microsoft Dynamics 365 for Customer Service MB2-718 Exam then he should take this exam.
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Certification Path
The Microsoft Dynamics 365 for Customer Service Certification includes only one MB2-718 exam.
Reference: https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx
What is the duration of the MB2-718 Exam
- Format: Multiple choices, multiple answers
- Length of Examination: 150 minutes
- Number of Questions: 45-60
- Passing Score: 700/1000
Microsoft MB2-718日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage Cases, Knowledge Base, and Service Hub | 25% | - Create and manage cases - Manage Knowledge Base articles - Use the Interactive Service Hub |
| Topic 2: Service Management Analysis and Surveys | 20% | - Service management analysis with Power BI - Voice of the Customer surveys |
| Topic 3: Manage Queues, Entitlements, and SLAs | 25% | - Define entitlements and channels - Configure queues - Configure service level agreements |
| Topic 4: Dynamics Field Service and USD | 20% | - Unified Service Desk configuration - Field Service mobile app and schedule board |
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