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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. You are designing a solution for a customer with Avaya IX™ Workforce Engagement and Avaya Contact Recorder (ACR) in their contact center.
When determining the number of DSP's required for agent recording in an all IP environment using DMCC Call Recording, what is the recommended ratio used?

A) Number of agents X 5 = DSPs
B) Number of agents X 3 = DSPs
C) Number of agents X 2 = DSPs
D) Number of agents X 4 = DSPs

2. An agent license in Avaya Call Management System is consumed for each agent logged in to at least one measured skill. Regardless of the number of skills assigned to an agent, only one CMS agent license Is consumed when an agent logs In to one or more measured skills. Agent licenses are enabled on CC Elite and CMS, and the Elite Agent licenses are for the ACD functionality.
If CMS is reporting on three ACDs with 500 active agents each, how many agents would it be licensed for?

A) 1500
B) 500
C) 1000
D) 750

3. The EMC Desktop loads plug-ins based on the settings in the EMC Desktop's configuration.
Which plug-in allows agents to monitor the telephone activity of other call center agents or staff members they work closely with, and adds the ability to see the work Item history of an agent?

A) Presence Plug-In
B) EMC Plug-In
C) Supervisor Plug-In
D) Agent Plug-in

4. Refer to the exhibit.

In this example, the target market is enterprise contact centers and general enterprise telephony customers who are implementing CTI applications with Communications Manager.
Which open standards-based solution runs on a Linux server, is tightly integrated with a Communication Manager and Elite Multichannel solution, and is missing from this diagram?

A) Avaya Aura® Session Manager
B) Avaya Aura® Application Enablement Services
C) Avaya Aura® Media Server
D) Avaya Aura® Session Border Controller

5. A customer wants an Avaya Elite Multichannel R6.6 solution with the following deployment options:
* Single Server
* Multiple Server - Single VMS
* Multiple Server - Multiple VMS
In a Multiple Server - Single VMS Preferred Deployment option, which three are the part of the 3-server solution? (Choose three.)

A) EMC-XML
B) EMC-VMS
C) EMC-IDS
D) EMC-SQL-DB
E) EMC-CORE

Solutions: