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Avaya 33820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Avaya Aura Architecture Overview | - Call center infrastructure design
|
| Topic 2: Avaya Call Center Elite Fundamentals | - Agent and skill management
|
| Topic 3: Elite Multichannel Solution | - Multichannel contact handling
|
| Topic 4: Reporting and Administration | - Contact center reporting
|
| Topic 5: Solution Design Considerations | - Design principles
|
| Topic 6: Integration and Connectivity | - System integration
|
Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:
1. Refer to the exhibit.
The exhibit contains the deployment options for Communication Manager.
What is the Virtual Appliance that Pod FX Is transitioning to?
A) Avaya Server Platform (ASP)
B) Avaya Application Server (AAS)
C) Avaya Common Platform (ACP)
D) Avaya Solutions Platform (ASP)
2. Call Center Elite has the same deployment flexibility as Avaya Aura® Communication Manager (CM). Which two are deployment options for Call Center Elite? (Choose two.)
A) Multiple Servers with Single VMS
B) CM Server Separation
C) Cloud: Communication Manager with Call Center Elite on Amazon Web Services (AWS)
D) Multiple Server - Multiple VMS
3. Which three statements are true for the Avaya Aura® Call Center Elite ordering process? (Choose three.)
A) Call Center Elite requires CMS.
B) It is sold through Direct and Indirect channels.
C) Call Center Elite 8.0 goes to market per the Avaya Global Product Distribution policy.
D) CC-Elite can be ordered as a standalone for a 3rd party PBX.
E) Call Center Elite includes Business Advocate.
4. An Avaya customer has ordered an Avaya Call Management System (CMS) Release 19 without a turnkey server, for installation on one of their customer provided VMware vSphere systems.
The CMS Release 19 turnkey servers are provided by the Avaya Solutions Platform program, with the server fitting which profile?
A) ASP 130
B) ASP 110
C) ASP 100
D) ASP 120
5. Which two statements about the enhancements to Elite Multichannel Release 6.6 security are true? (Choose two.)
A) Elite Multichannel 6.6 uses SSLv3
B) All connections to EMC 6.6 Servers use only TLS 1.2 to communicate.
C) Elite Multichannel 6.6 supports WebLM Release 6.x.
D) Support for TLS 1.0 and 1.1 have been dropped from EMC 6.6.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B,C | Question # 3 Answer: B,C,E | Question # 4 Answer: B | Question # 5 Answer: B,D |
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