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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Process Design and Analysis | - Capacity Planning and Bottlenecks - Process Mapping and Flow |
| Quality Management | - Total Quality Management (TQM) - Six Sigma and Continuous Improvement |
| Forecasting and Planning | - Aggregate Planning - Demand Forecasting Methods |
| Supply Chain and Inventory Management | - Supply Chain Design and Logistics - Just-in-Time (JIT) and Lean Operations - Inventory Models and Control Systems |
| Project and Operations Scheduling | - Project Management Basics - Scheduling Techniques |
| Operations Management Foundations | - Introduction to Operations and Productivity - Operations Strategy and Competitiveness |
WGU Operations Management (C215, VDC2) Sample Questions:
Which function does marketing play in a just-in-time (JIT) organization?
- A. JIT marketing simplifies inventory flow.
- B. JIT marketing synchronizes product demand with assembly.
- C. JIT marketing focuses on producer-driven quality.
- D. JIT marketing focuses on customer-driven quality.
Correct Answer: D 🗳️
Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).
What helps an organization identify and plan the actions necessary to meet current and future customer demands?
- A. Production capacity
- B. Software development
- C. Capacity planning
- D. Current economic conditions
Correct Answer: C 🗳️
Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).
Which formula would indicate that a fast-food restaurant was performing at, above, or below its benchmark?
- A. Output / input
- B. Throughput time / value-added time
- C. Actual output / standard output
- D. Time a resource is used / time a resource is available
Correct Answer: C 🗳️
Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).
What are two strategic objectives for every member of the supply chain?
Choose 2 answers
- A. Becoming more efficient
- B. Reducing production and delivery times
- C. Finding the best distribution location
- D. Increasing cost effectiveness
- E. Increasing end-customer demand
Correct Answer: A,D 🗳️
Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).
Which group of keywords or phrases describes the critical role that marketing plays in the total quality management (TQM) process?
- A. Baseline for managing quality process; investment in preventative costs; budgeting
- B. Enhance competition; understand consumer preferences; maintain communication with operations
- C. Review and recommend product changes; satisfy customer needs; open communication
- D. Reward employees; motivate staff performance; manage operations planned changes
Correct Answer: B 🗳️
Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).
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