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Salesforce Sales-Con-201 Exam Syllabus Topics:

Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Cloud Kicks (CK) frequently works with contractors for marketing focus groups. These contractors change companies often, and CK wants to retain its company history through Accounts. What should the consultant recommend?

A) Implement the Contacts to Multiple Accounts feature.
B) Use a custom object to represent the previous companies.
C) Implement Person Accounts to represent the relationship.

2. Cloud Kicks (CK) has acquired a competitor that also uses Sales Cloud. They have many of the same customers and prospects. The CEO of CK wants the consultant to work with senior managers to document use cases and determine a project plan for everyone who will be on the CK org. Which action should the consultant recommend?

A) Conduct discovery sessions and document existing business practices for each company.
B) Hold a kickoff meeting with the CK stakeholders.
C) Export the data from the competitor's system and merge it into Ck's org.

3. The Northern Trail Outfitters sales team has reported that many of the leads they receive are missing an email address or phone number. Which approach should a consultant recommend to address this issue?

A) Make Phone and Email fields required on the Lead convert form.
B) Set default values for Phone and Email fields on the Lead object.
C) Create a validation rule that requires a Phone and Email.

4. The Cloud Kicks IT team has noticed that there are many duplicate Person Accounts and wants to merge them. What should the consultant explain to the team about merging Person Accounts?

A) They can be merged with other Person Accounts.
B) They can be merged with contact records.
C) They can be merged with any type of Account.

5. When addressing challenges within Cloud Kicks' Sales Cloud project, which approach should a consultant prioritize to extend declarative development effectively?

A) Prioritize standard Salesforce features to manage costs while ensuring project success.
B) Opt for custom development, weighing long-term scalability and maintenance against quick solutions.
C) Assess project requirements to decide if custom development or third-party apps are needed, considering budget and resources.

Solutions: