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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

Question 1

Which two reports should a Consultant build to track the number of parts used by a Technician during a giventime period? Choose 2 answers

A. Work Order inventory
B. Service Appointment inventory
C. Products Consumed on Work Order Line Items
D. Products Consumed on Work Orders

Question 2

A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill for the work assigned.
How can the Dispatcher update the Service Crew to meet those requirements?

A. Update the Service Crew on the Service Appointment's Work Type.
B. Use the Crew Management tool to add Service Resources to the Crew.
C. Create a new ServiceAppointment with a different Crew.
D. Edit the Service Appointment and add a neew Service Resource.

Question 3

A Technician at Universal Containers (UC) is responsible for servicing multiple Assets at a customer site during a single visit. UC wants to minimize impact for the customer and consolidate work for its Technician.
What should theConsultant recommend to meet this requirement?

A. Create a single Work Order with Work Order Line Items for each Asset, each with a Service Appointment.
B. Create designated Time Slots to ensure appropriate time is held to accommodate these types of visits.
C. Create and schedule independent Work Orders for each Asset, each with a Service Appointment.
D. Create and schedule a Service Appointment with a single Work Order with Work Order Line Items for each Asset.

Question 4

Service appointments in a "cannot complete" status mayindicate that an
additional part or expert assistance is needed to complete the work. Universal containers defined that service appointments in a "cannot complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which twoitems should the consultant recommend to meet the requirement?
Choose 2 answers

A. Define "cannot complete" as a pinned status for scheduling and optimization services.
B. Ensure that status transition are configured to allow the status update from "cannotcomplete" to
"scheduled".
C. Ensure that status transitions are configured to prevent the update from "cannotcomplete" to "none'.
D. Define "cannot complete" as a pinned status for auto-dispatch services.

Question 5

Universal Containers performs maintenance and repairs on Assets in the field and wants to increasefirst-time fix rates.
What should a Consultant include when creating a Work Order?

A. Products Required and Estimated Duration
B. Skill Requirements and Products Consumed
C. Estimated Duration and Sen/ice LevelAgreement
D. Products Required and Skill Requirements

Solutions: