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Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Analytics and Monitoring | 13% | - Conduct user feedback collection and optimization - Implement error handling and logging - Monitor site performance and user engagement - Configure Site.com analytics and reporting |
| Topic 2: Implementation and Integration | 28% | - Configure SSO and authentication providers - Implement search functionality and content tagging - Implement Einstein bots and chat functionality - Configure email and notification templates - Build and configure Experience Builder pages and components - Integrate external systems via APIs and connected apps |
| Topic 3: Discovery and Scoping | 18% | - Understand customer business objectives and challenges - Identify key stakeholders and user personas - Assess organizational readiness for digital transformation - Define scope and create solution design |
| Topic 4: Change Management and Training | 13% | - Create training materials and end-user guides - Develop user adoption strategy and documentation - Define support processes and escalation paths - Plan and execute change management activities |
| Topic 5: Solution Design and Business Logic | 28% | - Design Experience Cloud site architecture (themes, templates, branding) - Configure navigation, menus, and site structure - Configure Lightning Web Components for customizations - Implement security model (profiles, permission sets, sharing rules) - Design data access and visibility rules - Set up and manage CMS content and files |
Salesforce Certified Experience Cloud Consultant Sample Questions:
1. Cloud Kicks (CK) is planning to launch a public site. The site will contain a variety of digital content, including static content as well as dynamic content. CK is planning to use Content Delivery Network (CDN).
Which statement is true about using CDN with Experience Cloud?
A) CDN can help performance by caching public resources.
B) CDN can help consistency attaching content timestamps as key-value pairs to both static and dynamic content.
C) CDN can help availability by allowing remote cloning for dynamic resources.
D) CDN can help reliability by allowing local cloning for static resources.
2. Ursa Major Solar (UM5) is evaluating Salesforce Partner Relationship Management (PRM) to help improve its current channel sales performance.
In which two ways can Salesforce PRM help UMS accelerate channel sales?
Choose 2 answers
A) Use partner tiering in channel sales hierarchy
B) Automate partner entitlement assignment in Channel Sales teams
C) Extend automated quoting capabilities to partners
D) Enable partner lead routing
3. No More Homelessness (NMH) is about to create a public site for volunteers where they will be able to sign up for volunteering opportunities at local events. Each registration will result in a record being created for a custom Event Registration object.
Which three considerations should NMH keep in mind for records created by guest users?
Choose 3 answers
A) Queues cannot be assigned as owners of records created by guest users.
B) Setting the default owner for records created by guests is an option in Experience Cloud sites.
C) Any active user in an org can be assigned as the default owner of records created by guest users.
D) Default owner does not need Read/Write access to view the records created byguest users.
E) When possible, oneshould create and assign queues as owners of records created by quest users.
4. The UniversalContainers Experience Cloud admin needs to move a site from one production org to another production org that it is not directly connected to.
What is the recommended choice for moving the site from one org to the other?
A) Lightning Bolt Export and Installation
B) Deployment via Change Set
C) Publication via Experience Builder
D) Deployment via Metadata API
5. DreamHouse Reality (DR) is switching to a franchise-based business model in order to grow its market share.
Franchises as well as properly appraised at DR, will immediate access to a real estate opportunity in their area as soon, as it crosses a threshold.
What should the Experience Cloud consultant recommend for record sharing?
A) Account Hierarchy
B) Sharing Rule
C) Apex sharing
D) Sharing Set
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C,D | Question # 3 Answer: A,B,C | Question # 4 Answer: A | Question # 5 Answer: B |

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