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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Reporting and Optimization | - Analytics and performance tracking
|
| Scheduling and Dispatch | - Scheduling optimization
|
| Work Order Management | - Work order creation and lifecycle
|
| Mobile Workforce Management | - Salesforce Field Service Mobile App
|
| Configuration and Implementation | - Field Service setup and configuration
|
| Field Service Fundamentals | - Field service business processes and use cases
|
Salesforce Agentforce Field Service and Operations Consultant Sample Questions:
A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill for the work assigned. How can the Dispatcher update the Service Crew to meet those requirements?
- A. Update the Service Crew on the Service Appointment's Work Type.
- B. Use the Crew Management tool to add Service Resources to the Crew.
- C. Create a new Service Appointment with a different Crew.
- D. Edit the Service Appointment and add a new Service Resource.
Correct Answer: B 🗳️
Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).
Universal Containers wants to invoice its customer for the parts used when performing repairs on installed Assets. What should a Consultant recommend to track the price of the parts consumed?
- A. Use Opportunity Line Items and Price Books.
- B. Use Products and Price Books.
- C. Use a custom object and Assets.
- D. Use Assets and Products.
Correct Answer: B 🗳️
Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).
Universal Containers wants to provide Technicians with the ability to capture details And customer approval on completed work to send to the customer electronically.
What should a Consultant recommend to meet this requirement?
- A. Create a custom report.
- B. Use the standard Service Report.
- C. Use the standard Work Order email template.
- D. Create a Process Builder to generate a report.
Correct Answer: B 🗳️
Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).
Universal Containers wants Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app.
Which configuration steps should a Consultant take to meet this requirement?
- A. Add the Work Order Line Items related list to the Work Order page layout and assign the layout to The Technician's profile.
- B. Create a custom Visualforce page and add an external link in the Salesforce Field Service mobile app To view the page in the mobile browser.
- C. Create a Report Chart that summarizes Work Order Line Items and add a link to the Service Appointment layout.
- D. Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through the Salesforce Field Service mobile app.
Correct Answer: A 🗳️
Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).
Universal Containers (UC) services customers in multiple time zones. UC dispatchers need to see dates and times in the Dispatcher Console for the time zones where jobs are being performed. How should the Consultant configure this?
- A. Create a formula field to calculate the timezone offset from the user to the Territory Timezone.
- B. Set the Dispatch Console to display in the User Timezone in the Field Service Settings.
- C. Set the Dispatch Console to display in the Territory Timezone in the Field Service Settings.
- D. Configure the dispatcher users' timezone to be the same as the territories they manage.
Correct Answer: C 🗳️
Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).

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