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Introduction to Salesforce Certification Preparation for Advanced Administrator CRT 211 Exam
The Salesforce-CRT 211 exam is a competency-based certification exam that recognizes your knowledge of next-level techniques to administer and manage Salesforce's CRM capabilities through guided scenarios, lecture, and discussion.
Nowadays, there are more and more people realize the importance of CRT-211, because more and more enterprise more and more attention it. If someone pass the CRT-211 exam and own relevant certificates that mean he had good grasp of this field of knowledge, that is to say, he will be popular and valued by more enterprise. In order to help most candidates who want to pass CRT-211 exam, so we compiled such a study materials to make exam simply.
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Topics of Salesforce Certification Preparation for Advanced Administrator CRT 211 Exam
Candidates must know the exam topics before they start of preparation. CRT 211 exam dumps will include the following topics:
1. Salesforce Security and Custom Objects
- Territory Management
- Restricting and Extending Object, Record, and Field Access
- Data Relationships
- Determining Appropriate Sharing Solutions
2. Automation, Change Management, and Auditing
- Deployment Tools
- Sandboxes
- Auditing and Monitoring
- Change Management Options
3. Analytics and Data Management
- Report Types
- Data Quality Features and Policies
- Dashboards
- Creating Reports
4. Sales, Service, and Content Applications
- Content Management
- Service Cloud Console Toolkit
- Entitlements
- Products, Price Books, Schedules, and Quotes
- Forecasting
- Salesforce Knowledge
5. Customization: Fields
- Administer standard fields
- Work with page layouts
- Work with record types and business processes
- Create selection fields: picklists and lookups
- Maintain data quality
- Create formula fields
- Create new custom fields
6. Managing Data
- Back up data with a weekly export
- Mass delete records
- Keep records up to date with Data.com and social accounts and contacts
- Import new records using import wizards
- Update existing records with the data loader
- Mass transfer records between users
7. Reports and Dashboards
- Summarize report data with formulas and visual summaries
- Run and modify reports
- Build dashboards
- Filter reports
- Create new reports with the report builder
- Print, export, and email reports
8.Automation
- Manage email administration
- Set up workflow rules and Process Builder
- Automate leads and cases
9. Managing the Support Process
- Enable collaboration in the Service Cloud
- Analyze support data with reports and dashboards
- Understand the Salesforce Console
- Automate the support process
Salesforce CRT-211 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Security and Access | 20% | - Configure sharing model, roles, and hierarchy - Manage profiles, permission sets, and access levels - Implement field-level security and record access |
| Topic 2: Cloud Applications | 11% | - Configure Sales Cloud features - Set up Service Cloud functionality - Implement additional cloud solutions |
| Topic 3: Objects and Applications | 19% | - Design and configure applications - Implement page layouts, record types, and business processes - Extend custom objects and fields |
| Topic 4: Environment Management and Deployment | 7% | - Implement change management processes - Manage sandboxes and development environments - Deploy changes and metadata |
| Topic 5: Data and Analytics Management | 13% | - Import, export, and update data - Create reports, dashboards, and analytics solutions - Cleanse, deduplicate, and maintain data quality |
| Topic 6: Auditing and Monitoring | 10% | - Manage event logs and data history - Set up audit trails and tracking - Monitor system performance and usage |
| Topic 7: Process Automation | 20% | - Design flows and process builders - Implement automation tools and best practices - Build workflow rules and approval processes |
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