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Salesforce AP-203 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Order Management and Fulfillment | - Order capture and orchestration - Service provisioning concepts |
| Topic 2: OmniStudio and Low-Code Configuration | - DataRaptor and Integration Procedures - FlexCards for UI composition - OmniScript design and execution |
| Topic 3: Pricing, Billing, and Monetization | - Usage-based pricing models - Communications industry billing concepts |
| Topic 4: Product Modeling and Catalog (EPC) | - Product lifecycle and configurations - Enterprise Product Catalog structure |
| Topic 5: Communications Cloud Fundamentals | - Core Communications Cloud capabilities - Industry-specific architecture and concepts |
Salesforce Accredited Agentforce Communications Professional Sample Questions:
United Telecom has designed solutions to support customers on various assurance requirements. Which of the MACD scenarios requires additional customization and configuration in addition to the out-of-the-box supported functionality?
- A. Suspend/resume
- B. Move
- C. Disconnect
- D. Modify
Correct Answer: A 🗳️
Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).
UC sales 8 similar home phone offering commercial offerings to its customers. UC wants commercial offering decompose to the same CFS Technical product. What shall consultant recommend to achieve this requirement.
- A. Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to Account.
- B. Create one decomposition relationship each from all commercial offerings to the same technical product
- C. Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to order item
- D. Create one decomposition relationship each via one parent class product from all commercial offerings
Correct Answer: D 🗳️
Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).
Universal Connect (UC) offers only Internet service. However, they plan on extending their offering to include TV services for their existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line. A Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called " Installation Type " on the Internet and TV offer. What will the Consultant see as a result if the customer orders Internet and TV together?
- A. No errors will be returned; the " Installation Type " will be copied as empty/null after decomposition on the technical product.
- B. An error at run time; no value will be assigned to the attribute " Installation Type " on the technical product.
- C. No errors will be returned; the value for " Installation Type " on the technical product will be set to the most recently modified attribute.
- D. An error at design time; an error will be returned while configuring the decomposition relationships because of the duplicate attributes.
Correct Answer: C 🗳️
Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).
Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer.
However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?
- A. Model the router as an attribute of the business internet offer with a default value of ' included '
- B. Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule
- C. Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review
- D. Model the router technical product and decompose it from the business internet offer.
Correct Answer: D 🗳️
Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).
United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?
- A. Introduce customer data management system as a part of digital transformation to keep customer data up to date
- B. Synchronize real time customer data between the two CRMs at the end of business day using batch updates.
- C. Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs
- D. Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM
Correct Answer: C 🗳️
Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).
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