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SAP C-C4H510-04 Exam Description:
The “SAP Certified Application Associate – SAP Service Cloud 2011 ” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.
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C-C4H510-04 Exam Certification Details:
| Languages: | English |
| Sample Questions: | SAP C-C4H510-04 Exam Sample Question |
| Exam: | 80 questions |
| Duration: | 180 mins |
| Level: | Associate |
| Cut Score: | 63% |
SAP C-C4H510-04 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Contracts and Case Management | <8% | - Service contract setup - Case management processes |
| User Management | 8%-12% | - Data restrictions and access control - Business roles and user setup - Notification process configuration |
| Communication Channel and Knowledge Base | 8%-12% | - Knowledge base setup and usage - Supported communication channels |
| Service Objects | >12% | - Installed Base and usage in service tickets - Warranty Management - Registered Products and usage in service tickets |
| Maintenance Plan | <8% | - Scheduling and execution - Maintenance plan configuration |
| Personalization and Extensibility | <8% | - Extensibility options - UI personalization |
| Reporting | <8% | - Standard reports and dashboards - Integration with Microsoft Excel |
| Service Elements and Notification | 8%-12% | - Conditions and actions configuration - Workflow setup |
| Basic Setup Settings | 8%-12% | - Implementation basics - Fine-tuning configuration |
| Data Management | 8%-12% | - Master data handling - Data migration templates - Mass data maintenance |
| Service Business Process | 8%-12% | - Time recording and fulfillment - Work distribution rules - Service ticket lifecycle - Service levels and categories |
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