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SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

1. Which of the following are ways to create a message for a customer in SAP Solution Manager Service Desk during message processing? (Choose two)

A) Call transaction CRMD_ORDER.
B) Only a customer can create a message.
C) The message processor has to call SE80.
D) Within the transaction for message processing.

2. What can the processor use in the Service Desk for message processing? (Choose two)

A) CRM_DNO_MONITOR transaction within SAP GUI
B) Incident Management Work Center
C) Transaction INCMAN
D) Business Process Monitoring Work Center

3. How can you get message updates from SAP? (Choose two)

A) Via SAP Service Marketplace
B) The action 'Update Message with SAP' is called. In this case, just the message from which the action is called will be updated
C) The job RNOTIFUPDATE01 runs and updates all the messages that had been sent to SAP and have a status change
D) Via e-mail

4. What is a work center in the SAP Solution Manager? (Choose two)

A) Exchange data to SAP systems
B) An easy navigation through a central role-based access point
C) A tailored and role-based user environment to simplify your work
D) A community

5. What does it mean if a SELECT statement comes back with a sy-subrc = 4? (Choose two)

A) The execution of the SELECT statement failed because of an incomplete WHERE-Clause.
B) The system has not read any entries from the database table.
C) The SELECT statement has been executed successfully without error.
D) The system has read exactly four entries from the database table.

Solutions: