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SAP C-BOSUP-90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SAP BusinessObjects Support Fundamentals | - Incident handling processes and support workflow
|
| Topic 2: System Monitoring and Maintenance | - Performance and availability monitoring
|
| Topic 3: User and Security Management | - Authentication and authorization concepts
|
| Topic 4: Troubleshooting and Incident Resolution | - Common system and user issues
|
| Topic 5: SAP BusinessObjects Architecture and Components | - System architecture overview
|
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
1. Which Service Desk feature provides all the functions to analyze and monitor an entire SAP solution centrally?
A) Implementation Roadmap
B) SAP Notes
C) Root Cause Analysis
D) Solution Manager Diagnostics
2. What is SAP Solution Manager Enterprise Edition? (Choose two)
A) An enablement program for SAP partners
B) An enablement program for SAP customers
C) A comprehensive view on a project/release plan with all quality gates and their associated activities
D) A platform for realizing the value of SAP Enterprise Support
3. Which of the following sentences describes the process flow as depicted in the attached picture?
A) Partner reports an incident to SAP support Solution Manager which search for a solution in public forums.
B) User reports an incident to partner Solution Manger which search for a solution in SAP Service Marketplace.
C) User reports an incident to SAP support Solution Manger which assigns a processor to find a solution.
D) Partner reports an incident to partner Solution Manger which assigns a processor to find a solution.
4. You are trying to process a customer message. However, the available information is insufficient for a complete understanding.
What will be your next step? (Choose two)
A) Contact the customer to define the missing information.
B) Send notes to customer based on your assumptions.
C) Try to guess what the customer might want to have.
D) Get confirmation from the customer that your interpretation of the message is correct.
5. Which of the following options is included only in SAP Enterprise Support?
A) Message solving
B) Dedicated contact point for the partner
C) 24*7 support for Very High messages
D) Technical Quality Check
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C,D | Question # 3 Answer: B | Question # 4 Answer: A,D | Question # 5 Answer: D |
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