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Pegasystems PEGAPCDC84V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: AI and Arbitration | 10% | - Action arbitration logic - Business levers for ranking - Adaptive Decision Manager usage - AI-driven prioritization |
| Topic 2: Next-Best-Action Concepts | 12% | - One-to-one customer engagement - Optimize customer value in contact center - Define starting population - Always-on outbound essentials |
| Topic 3: Actions and Treatments | 15% | - Present offers on web channels - Configure actions for outbound - Define and manage customer actions |
| Topic 4: Decision Strategies | 23% | - Run simulations and analysis - Build and test decision strategies - Integrate predictive/adaptive models - Strategy components and flow - Apply eligibility and prioritization rules |
| Topic 5: Channels | 10% | - Real-time container setup - Share action details externally - Email treatment delivery - Mobile and contact center integration |
| Topic 6: Contact Policy and Volume Constraints | 18% | - Set volume constraints for outbound - Limit contact frequency across channels - Configure tracking periods - Prevent action overexposure |
| Topic 7: Engagement Policies | 12% | - Create engagement strategies - Define customer engagement policies |
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