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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. Which two statementsare true about the Organization object in Service Cloud?

A) It can be associated with incidents directly.
B) It has a one-to-many relation with contacts.
C) It is widely used in Business-to-Business scenarios.
D) It has a one-to-one relation with contacts.
E) It is required to create an incident.

2. Which four view modes are available in the Report Editor?

A) Layout View
B) Design View
C) Graphical View
D) Report View
E) Database View
F) Data Set View

3. Your customer wants to display customized branding information in the login window. Which two options can be used?

A) Use the BRAND_CONTENT_URL configuration setting, which specifies the URL that is used to display content in the content pane of the login page.
B) Use the BRAND_WELCOME_MSG configuration setting, which specifies the welcome message that is displayed on the login page.
C) Use the LOGIN_SECURITY_URL, configuration setting, which specifies the URL that is used to display content in thecontent pane of the login page.
D) Use the LOGIN_SECURITY_MSG configuration setting, which specifies the welcome message that is displayed on the login page.

4. Which Oracle Service Cloud capability can assign chats based on language and product skills?

A) Engagement engine
B) Advanced routing
C) Business rules
D) Syndicated chat

5. Which is a sample object query?

A) SELECT ID FROM Contact WHERE Contact-Name.First like 'Chris' ANDContact.Address.City='Bozeman';
B) SELECT 0.Contacts FROM Organization O WHERE O-ID = 1;
C) SELECT C.Name.First FROM Contact C WHERE C.Name.First like ,C%';
D) SELECT Incident.ReferenceNumber, Incident.PrimaryContact-Contact.* FROM Incident;

Solutions: