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Nowadays, there are more and more people realize the importance of 920-106, because more and more enterprise more and more attention it. If someone pass the 920-106 exam and own relevant certificates that mean he had good grasp of this field of knowledge, that is to say, he will be popular and valued by more enterprise. In order to help most candidates who want to pass 920-106 exam, so we compiled such a study materials to make exam simply.
Nortel 920-106 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Call Handling and Routing | - Inbound and Outbound Calls
|
| Topic 2: Reporting and Metrics | - Call Center Analytics
|
| Topic 3: System Administration | - Configuration and Maintenance
|
| Topic 4: Agent and Supervisor Management | - User Management
|
| Topic 5: Integration and Connectivity | - Network and Interfaces
|
| Topic 6: Call Center Fundamentals | - Architecture and Components
|
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