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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Besides explaining that HP has installment payment solutions, how else should you counter a customer's objection that services cost too much?

A) HP Services can be purchased at extremely discounted prices.
B) HP Services can immediately and seamlessly replace your help desk.
C) HP prevents your IT team from needed to spend time working on HP devices, which allows them to focus on their main purpose (innovation).
D) HP Services give you predictability and greater control of the Total Cost of Ownership.

2. How do HP Services help customers save money and simplify processes? (Select two.)

A) They cover in-warranty devices from non-HP brands.
B) They limit unexpected costs.
C) They cover 80% of out-of-warranty repairs.
D) They provide free delivery.
E) They enable customers to concentrate on core business activities.

3. With Next Business Day Onsite, what happens if remote support is not possible for the customer?

A) An authorized HP services technician arrives to train the IT team how to repair the device onsite the next business day.
B) An authorized HP services technician helps the customer get started with the HP Maintenance Kit Shipment/Replacement the next business day.
C) An authorized HP services technician arrives to repair the device onsite on the next business day.
D) An authorized HP services technician ships a replacement device and the customer ships the previously used storage media to a recycling facility on the next business day.

4. Your customer has an aging PC fleet that needs to be refreshed. There are two major concerns:
*Meeting environmental policies when disposing of the aging PCs
*Protecting the new PCs from theft and keeping sensitive data secure
Which solution would you offer to your customer?

A) Next Business Day onsite + Labeling and Tagging
B) Deinstallation + Image load + Installation services
C) Installation services + Labeling and Tagging + Data and Device Security
D) Deinstallation. Sanitization. and Recycling + Labeling and Tagging + Data and Device Security

Solutions: