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HP HP0-M43 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Manager Customization | 15% | - RAD and JavaScript scripting - Database dictionary changes - Menu and interface customization - Forms, fields and views modification |
| Service Manager Administration | 20% | - User, role and security management - Database management and maintenance - System monitoring and logging - Backup and recovery processes |
| Service Manager Architecture and Deployment | 20% | - System architecture and components - Performance and scalability - Server and client configuration - Installation and deployment procedures |
| Service Manager Configuration | 25% | - Notification and escalation rules - Incident, problem and change management setup - Workflow and process design - Service request and catalog configuration |
| Integration and Reporting | 20% | - Integration with other systems - Dashboard and data analysis - Report creation and management - Web services and API usage |
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