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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. A customer has set aside a budget to cover replacement and maintenance of their printing and PC
hardware. They are interested in contracting with a hardware manufacturer for services because their IT
department does not have adequate resources to cover PPS Services.
The contract would include the following provisions:
1 . Standard delivery requirements
2 . Multi-vendor repair services
3 . Multi-year contract
4 . Quarterly payment
Which offer best matches this customer's needs?

A) HP Standard Contractual Services
B) HP Accidental Damage Protection
C) HP Care Pack Services
D) HP Custom Contractual Services

2. Which statement is true about HP Care Pack Services?

A) HP Care Pack Services cover multiple pieces of equipment with multiple service levels.
B) HP Care Pack Services are sold on a product-by-product basis, and cover one piece of equipment with
one service level.
C) HP Care Pack Services cover multiple pieces of equipment with one service level.
D) HP Care Pack Services are sold on a product-by-product basis, and cover one piece of equipment with
one service level.

3. Which service corresponds to the following discovery question: "Have you lost productivity due to delayed
hardware repair?"

A) Accidental Damage Protection
B) Travel Services
C) Maintenance Kit replacement for printers
D) HP Care Pack Services (next business day or same day)

4. A customer is nearing the expiration of their existing service engagement. When asked about a renewal,
they expressed a desire to maintain the same SLA and conditions and keep existing hardware. A review
of their hardware inventory shows that it is no longer supported. Which renewal option should you offer?

A) Upgrading with HP Contract
B) Hardware Refresh
C) Purchasing an extended warranty
D) HP Post-Warranty Care Pack

5. Which service is part of data and hardware protection?

A) Onsite repair
B) Printer installation
C) Defective media retention
D) Maintenance kit

Solutions: