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HP Selling HP PPS ServiceOne Services Sample Questions:

1. When is the best time to offer HP Contractual Services?

A) Anytime during the hardware lifecycle
B) 10 days after the expiration of the HP base warranty
C) Upon renewal of the existing services agreement
D) At the time of the new hardware purchase

2. Which service corresponds to the following discovery question: "Do you have the proper measures in place to avoid expensive regulatory or civil liabilities as a result of improper control or disposition of sensitive data?"

A) Defective Media Retention
B) Installation
C) Asset Tagging
D) Tracking and Recovery Services

3. What percentage of savings does HP Care Pack Services bring to customers compared to single out-of-warranty repairs?

A) 44%
B) 24%
C) 14%
D) 34%

4. What is true about HP Standard Contractual Services?

A) HP Standard Contractual Services are prepaid annual service packages typically sold at the point of hardware sale.
B) HP standard Contractual Services can provide special customer delivery requirements, such as project management.
C) The HP Standard Contractual Services are annual services for multiple products on one agreement.
D) Each HP Standard Contractual Services agreement is linked to one hardware serial number.

5. Which competitive advantage does HP PPS Services offer in comparison to Lenovo, Apple, Lexmark, and Ricoh?

A) Wider geographic coverage
B) Extended business hours
C) Market recognition
D) Wider page array

Solutions: