Exam Code: HP2-E34
Exam Name: HP Service Contract Specialis
Certification Provider: HP
Corresponding Certification: HP Certification III
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HP HP2-E34 Exam Syllabus Topics:

SectionObjectives
Contractual Engagement and Positioning- Selling and positioning service contracts
  • 1. Competitive differentiation
  • 2. Value proposition for HP contractual services
HP Service Offerings- HP Care Pack and warranty services
  • 1. HP Care Pack services overview
  • 2. Service features and benefits
Service Contract Fundamentals- Service contract types
  • 1. Standard contractual services
  • 2. Priority and custom contractual services
Customer Needs and Solutions- Assessing customer service requirements
  • 1. Identifying downtime and support needs
  • 2. Matching service offerings to business needs

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