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HP LaserJet Solutions Sample Questions:

1. A customer needs assistance performing printer roller maintenance. What should you do?

A) Consult the Quick Reference Topic Library available at the end of the Roller Maintenance Fundamentals course.
B) Schedule a service technician to help the customer if the customer is unsure of how properly perform the procedure
C) Ask the customer to complete the steps in the Show Me demonstration of the Paper Jam Fundamental course.
D) Consult the User Guide for the specific procedure for each type of device and guide the customer through the procedure

2. What is the function of the Engine Test or Test Print button?

A) to verify communication between the PC and the printer
B) to bypass the formatter and test the print engine
C) to verify that the entire printer is operating correctly
D) to verify communication between the formatter and the DC Engine controller

3. Which roller is utilized specifically during the fusing process?

A) pickup roller
B) transfer roller
C) pressure roller
D) registration roller

4. A jam message can locate a jam: and often identify the cause of the jam. Which paper path component activates the jam message?

A) sensors
B) rollers
C) trays
D) flags

5. Your control panel has a message indicating a specific component failure. What is the correct category this message falls under?

A) critical error messages
B) service messages
C) error messages
D) status messages

Solutions: