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HDI Help Desk Analyst (HDA) Sample Questions:

1. Which two are effective techniques for dealing with stress? (Choose two.)

A) Set realistic goals/objectives
B) Exercise and observe good nutrition practices
C) Take long breaks
D) Use high energy drinks, e-g., coffee, caffeine drinks to keep energy levels up

2. Which two organizational characteristics are typically found in a supportive workplace environment? (Choose two.)

A) Low employee morale
B) High employee morale
C) High adherence to policies
D) Low superior-subordinate interaction

3. Which three network outages should be assigned a high priority? (choose three)

A) Customers report that they cannot receive credit card payments due to network connectivity loss
B) One Ethernet segment is down with little to no data transmitting, and it is affecting a local marketing center
C) Fifteen database developers have no network connectivity in their area of the building or floor
D) A staff administrator reports the loss of internet, mainframe, and e-mail access at his workstation within the last two hours

4. Place the network terms that are most related to one another and that provide similar functionality next to each other.

5. Which topologies are used to provide interconnectivity between networks?

A) TCP/IP, UNIX, and IPX/SPX
B) RS-232, Analogue, and Voice
C) T-1s, ISDN, and Mainframe
D) Ethernet, Fiber Optic, and Token Ring

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