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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. インシデント管理手順では何を定義する必要がありますか?

A) 事件の拡大
B) 緊急変更の実施
C) 構成管理データベース (CMDB) の不備の記録
D) 問題の記録

2. ユーザーへの情報配布はどのプロセスまたは機能が担当しますか?

A) サービスデスク
B) インシデント管理
C) 顧客関係管理
D) 変更管理

3. 以下の記述のうち、サプライヤー管理手順の目的ではないものはどれですか?

A) サプライヤーがサービスプロバイダーに対する義務を理解していること
B) すべてのサプライヤーのパフォーマンスに関する情報を観察し、それに基づいて行動できること
C) すべての当事者間の商取引が記録されていること
D) サプライヤーが提供されるサービスの一部をサービスプロバイダーに再委託できないことが明確であること

4. CobiT の目的は何ですか?

A) プロセスの実装方法に関する一連の詳細な実践方法を提供するため、プロセス実装ツールとして最適です。
B) IT の機能、パフォーマンス、リスクを理解し、実装し、評価するための統一された構造を提供する
C) サーベンス・オクスリー (SOX) 要件を満たすことを法的に証明する認定測定フレームワークを提供する
D) 幅広い IT アクティビティを組織化する高レベルのプロセス モデルを提供する

5. 変更の構築とテストはいつ開始できますか?

A) 変更要求 (RFC) が正式に承認され次第
B) 変更諮問委員会のメンバーによって影響分析が議論され次第
C) 変更要求 (RFC) が分類され次第
D) 変更に対する正しいネットワーク計画が作成され次第

Solutions: