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Nowadays, there are more and more people realize the importance of ITILSC-OSA, because more and more enterprise more and more attention it. If someone pass the ITILSC-OSA exam and own relevant certificates that mean he had good grasp of this field of knowledge, that is to say, he will be popular and valued by more enterprise. In order to help most candidates who want to pass ITILSC-OSA exam, so we compiled such a study materials to make exam simply.
ITILSC-OSA Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our ITILSC-OSA exam dumps will include the following topics:
- Event management
- Incident management
- Problem management
- Request fulfillment
- Functions and Roles
- The service desk
- Introduction to operational support and analysis
- Technology and implementation considerations
- Access management
The ITILSC-OSA exam is among the tests within the ITIL Service Capability (SC) workstream, where OSA is Operational Support Analysis. This intermediate exam is focused on how to practically apply OSA practices so that there is enabling of event, request, access, problem, IT operations, technical, as well as application management.
Training Course for ITILSC-OSA Validation
Since taking the test is only allowed after undertaking an accredited training, awareness of what this process entails is of the utmost importance. AXELOS has approved various training providers to help the candidates prepare for their tests. Each provider can structure its delivery style in a manner that it finds the most appropriate. However, their ultimate goal should be to ensure that their learners will be assisted to cover the requisite units, which have to follow the exam syllabus. Also, the delivery mode should be virtual or through e-learning. Once learners complete the curriculum, they should display the competencies below:
- Specifically emphasizing the lifecycle processes in addition to roles for service operation, which include event management, incident management, request fulfillment, problem management, and access management;
- The place of OSA activities in supporting the ‘service lifecycle’;
- The interaction between the OSA processes with other processes within the service lifecycle;
- The value that OSA activities bring to the business;
- Operational activities associated with processes covered within other stages of the lifecycle like change management, service asset & configuration, capacity management, availability management, knowledge management, and more;
- Challenges, CSFs (Crucial Success Factors), as well as risks related to OSA;
- Measuring OSA;
- How important IT security is and how it contributes to OSA;
- Knowing the technology as well as execution considerations that surround OSA;
- Planning for service operation with descriptions of roles as well as functions that are to be carried out in service operation alongside support. This covers service desk, IT operations management, application management, and technical management.
- The usage of processes, activities, as well as functions of OSA in achieving operational excellence;
- How to optimize the performance of service operation;
Besides lectures, it is highly suggested that learners be prepared fully for the ITILSC-OSA exam and the workplace environment through practical exercises in the process of the course. Also, it would be prudent for them to get a chance to take a mock test.
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EXIN ITILSC-OSA Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Incident Management | - Incident lifecycle and workflow - Major incident handling |
| Service Operation Principles | - Purpose and value of Service Operation - Functions and processes in Service Operation lifecycle phase |
| Request Fulfilment | - Standard service requests handling - Request models and workflows |
| Access Management | - Authorization and rights management - Identity and access control principles |
| Operational Activities | - IT operations management practices - Monitoring and control activities |
| Event Management | - Event detection and filtering - Event correlation and response |
| Service Desk | - Roles and responsibilities of service desk - Service desk structure and models |
| Problem Management | - Root cause analysis techniques - Known error database usage |
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