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Cisco Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) Sample Questions:

1. A remote customer site cannot make or receive offnet calls.
What is the problem?

A) The PRI circuit is down.
B) Codec issue exists and regions must be checked.
C) A problem exists between the phone and gateway.
D) The Cisco 7965 phone is configured wrong.

2. While you implement an action plan while troubleshooting a call setup problem, the symptoms stop.
Which troubleshooting step is next?

A) Document the facts.
B) Continue to observe the results.
C) Continue to implement the existing action plan.
D) Gather new facts about the situation.

3. Refer to the exhibits.











When the IP phone 2001 places a call to 9011 49403021 56001, the call is sent to the Cisco Unified Border Element as 40302156001 which is what the ITSP expects to receive. The ITSP support personnel claim that they never saw the call. Issuing the debug CCSIP message command on the Cisco Unified Border Element results in the message "SIP/2 0 404 Not Found".
Refer to the Cisco Unified Border Element configuration, debug voice dial and ccsip messages exhibits. Which situation can cause this issued?

A) The command allow-connections sip to h323 is missing
B) The Cisco Unified Communications Manager is rnisconfigured. The SIP invite should be sent to the ITSP at 10.1.2.1.2. The debug ccsip message shows the SIP invite being sent to 10.12.1.2.
C) The Cisco Unified Bolder Element is configured as an MGCP gateway also so that the call is attempted via the PSTN
D) SIP error 404 means that a codec mismatch occurred Cisco Unified Communications Manager is sending the call as an early offer with G.711 codec.

4. You have received a trouble ticket from a user who could not leave a message for John Doe at extension 2001. The user stated that when the call was forwarded to voice-mail, the Cisco Unity opening greeting was played instead of John Doe's greeting. Which three issues could cause this problem? (Choose three.)

A) Extension 2001 was not configured with the correct voice-mail profile.
B) The voice-mail port used was configured only for Message Notification and MWI Outdial.
C) A translation pattern modified the redirecting number.
D) John Doe's mailbox does not have the correct extension configured in Cisco Unity.
E) The exchange server was down and Cisco Unity was operating in UMR mode.
F) A Cisco Unity call routing rule was added that prevented the Attempt Forward rule from being applied to the call.

5. You are a network technician working in the Network Company. Recently, users complain that they cannot call the PSTN. With the help of testing, you find that the gateway is not switching to the secondary call agent when the primary call agent is unreachable. In order to permit the MGCP gateway to take use of a different call agent once the primary fails, which configuration should you make?

A) Define gateway as a non-gatekeeper-controlled intercluster trunk with the secondary Cisco Unified CallManager defined.
B) Add ccm-manager redundant-host command to the gateway
C) Assign a Cisco Unified CallManager group including the secondary call agent to the gateway
D) Add ccm-manager fallback-mgcp command to the gateway.

Solutions: