Certification Path
Internetwork Fundamentals ICND1 and ICND2 or CNNABC or basic IP telephony CICD can act as a prerequisite for this exam.
Exam Topics
Before taking the exam, the very first thing each candidate should do is review the exam outline. Below find the general overlay of the 500-052 test topics and marks allocated for each section.
- Implementation of a Unified Contact Center Express System. Describing the following processes
This topic accounts for 40% of the questions and being competent in the following areas is expected:
- Installation of Unified Contact Center Express software and hardware.
- Configuration of Unified Contact Center Express software and provision of users to meet customer requirements.
- Utilizing the Unified Contact Center Express Application Editor.
- Examining the Cisco Business Edition 6000 competitive landscape.
- Developing a Unified Contact Center Express System Deployment
32% of the test is based on this section and it includes:
- Performing customer capacity planning.
- Evaluating features required by the customer.
- Determining various configurations and recommend different options.
- Distinguish possible configuration and ordering tools.
- Operating a Unified Contact Center Express System.
Being skilled in the section will earn you 28% of the exam score. It covers the following areas:
- Fundamental Unified Contact Center Express user tasks.
- Tools and processes accessible for troubleshooting Unified Contact Center Express.
- Tools and processes accessible for monitoring system operations in Unified Contact Center Express
- Tools and processes accessible for patching, upgrading systems, and license additions for Unified Contact Center Express.
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How much 500-052 Exam Cost
The price of the 500-052 exam is $150 USD.
Cisco 500-052 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Implement a Unified Contact Center Express System | 40% | - Describe the process for installing Unified Contact Center Express software and hardware - Use the Unified Contact Center Express Application Editor - Configure Unified Contact Center Express software and provision users - Examine the Cisco Business Edition 6000 competitive landscape |
| Operate a Unified Contact Center Express System | 28% | - Troubleshoot Unified Contact Center Express - Identify basic Unified Contact Center Express user tasks - Perform patching, upgrading, and license additions - Monitor system operations in Unified Contact Center Express |
| Design a Unified Contact Center Express System Deployment | 32% | - Identify available configuration and ordering tools - Evaluate and recommend different configuration options - Determine customer required features - Perform customer capacity planning |
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