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CIPS L5M9 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Process Design, Planning and Improvement | 20-25% | - Process mapping, workflow and design principles - Forecasting, scheduling and inventory management - Capacity planning, demand management and resource allocation - Continuous improvement methodologies: Kaizen, Six Sigma, Lean, BPR - Benchmarking and process optimization |
| Topic 2: Lean, Agile and Responsive Operations | 15-20% | - Agile approaches: flexibility, responsiveness and speed - Application in manufacturing, service and public sectors - Lean principles: waste elimination, value stream mapping - Comparison and integration of lean and agile |
| Topic 3: Quality Management and Performance Measurement | 15-20% | - Quality control, assurance and improvement tools - Measuring efficiency, productivity and customer satisfaction - Total Quality Management (TQM) concepts and application - Quality standards: ISO 9000 series and related frameworks - Key Performance Indicators (KPIs) for operations |
| Topic 4: Principles of Operations Management | 15-20% | - Definition, scope and role of operations management - Linkages between operations, procurement and supply chain - Operations strategy alignment with organizational goals - Value creation, efficiency and effectiveness - Input-transformation-output model |
| Topic 5: Operational Risk, Sustainability and Ethics | 15-20% | - Sustainable operations: green practices, circular economy - Ethical and responsible operations management - Identifying, assessing and mitigating operational risks - ESG considerations in operational design and delivery |
CIPS Operations Management Sample Questions:
1. Below are details of 4 local manufacturing companies. For each company you must decide what the main objective is for the organisation and what layout their manufacturing plant has.
Company 1: This company creates large, delicate products which are hard to move. The main aim of the company is to stand out from competitors due to the superior level of materials used and by using the latest forms of technology to create the items.
Company 2: This company produces 72 different items and has designated zones within its premises for the creation of each item. The zones are organised based on the technology used and some products may be passed between different zones to be completed. The company creates many different items in response to changing customer demands, with many product lines only lasting a single season.
Company 3: Company 3 creates one product which flows along a single production line, with staff members adding to the product on four different occasions. The company must produce a high volume of this singular product in order to break even. Therefore, there is always a steady flow of items through the plant and it is important there is no stoppage in production.
Company 4: This company produces small batches of products, as and when they are ordered by customers. Due to uncertainty in demand, a high profit margin is added to the cost of each item. Teams in the factory are grouped into different areas depending on the technological process they are using.
Complete the table below by listing the objective criteria and plant layout for each company. Each response should only be used once: flexibility, speed, quality, cost, functional layout, cell layout, product layout, fixed-position layout
Which of the following will you put into box 4?
A) quality
B) speed
C) flexibility
D) cost
2. Which of the following would you likely find on a Process Control Chart which is being used to monitor the quality of products manufactured in a factory?
A) frequency of defects
B) upper and lower control limits
C) arrows showing the flow of goods
D) different activities completed and the amount of slack available in each activity
3. Managing Events and Relationships is a key application of Operations Management in which sector?
A) finance
B) retail
C) manufacturing
D) agriculture
4. Which of the following are basic performance objectives used for day-to-day operations and ensure staff are working towards tangible achievements? Select TWO
A) quality
B) customer satisfaction
C) operations agility
D) cost
5. Total Productive Maintenance and Just in Time are examples of Total Quality Management (TQM). Is this correct?
A) yes- other examples include business process re-engineering
B) yes- other examples include statistical process control
C) no- TQM includes Kansai engineering
D) no- TQM includes quality circles and quality function deployment
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: A,D | Question # 5 Answer: B |
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