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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which are the three generic server types for Avaya IP Office Support Services (IPOSS)? (Select three.)

A) Medium Linux servers, DL120G and R210
B) IP500v2 Chassis
C) IP500v1 Chassis
D) Large Linux server. DL360G and R620

2. HOTSPOT
Match the customer value proposition on the left to the message type on the right. (For each customer value proposition, select the corresponding message type from the drop-down list.)

3. True or False? Avaya Contact Center Select will be available globally with support for G14 languages and countries.

A) True
B) False

4. Scenario:
Avaya is trying to get payments worth $100,000 released from a public sector client in connection with an implementation project Avaya delivered successfully three (3) months back. The Channel Partner through whom Avaya bid for the project is the primary interface conducting regular follow-ups with the client. The client contact promises to get the payment released within 45 days provided the Partner or Avaya pay up S150 to expedite release. The Avaya channel account manager encourages Partner to do "whatever it takes* to get the money.
What should the Partner do?

A) The Partner should ask Avaya to pay the money to get the payments released.
B) The Partner should negotiate the proposed "sum" with the client contact and try and agree on a sum of not more than $60 which could be deemed reasonable.
C) The Partner should report the matter to their own management.
D) The Partner should immediately report the matter by using Avaya Ethics Hotline or emailing [email protected].

5. Which are the correct capacities for Avaya IP Office Contact Center? (Select two.)

A) Up to 1,000 Active Multichannel Agents with IP500v2
B) Up to 100 ActiveVoiceAgents with IP Office Server Edition
C) Up to 250 Active Voice Agents with IP Office Server Edition
D) Up to 30 Active Multichannel Agents with IP500v2

Solutions: